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AudienceView Unlimited 7 Release Notes

The following table outlines the changes made in AudienceView 7.20.0:

IMPROVEMENT

Online - Do not display offers with future 'Start Dates' in the My Account Offers page

Offers will appear in the My Account Offers page once on the 'Start Date'.

AVD-18121

IMPROVEMENT

Convert the Sales Staff Analysis report from XSL to JavaScript.

The Sales Staff Analysis report has been converted to JavaScript. The labels can be configured in the Registry application Registry::EN::Application::Business Intelligence and Reports::Report Labels::Sales Staff Analysis node.

AVD-11833

IMPROVEMENT

Convert the Duplicate Account Summary report from XSL to JavaScript.

The Duplicate Account Summary report has been converted to JavaScript. The labels can be configured in the Registry application Registry::EN::Application::Business Intelligence and Reports::Report Labels::Duplicate Account Summary node.

AVD-11838

IMPROVEMENT

Desktop - Changed the Customer Services application Order|Order Historypage to Order|History, making it consistent with other History pages.

AVD-18302

IMPROVEMENT

Deduct contract holds from settlement admissions.

The settlement function was improved with the ability deduct specific hold types from the settlement calculation. This function is commonly used in London's West End (where the seats are known as private seats).

 

The hold types to be deducted can be selected on the Organization Management application Contracts|Basic page's 'Holds to Deduct from Settlement'. When a settlement is executed, the total value of any admissions with the selected hold types is deducted from the admissions total.

AVD-18369

IMPROVEMENT

Remove the contacts and address sections from the Organization Management application Contracts|Basic page.

The contacts and address sections from the Organization Management application Contracts|Basic page have been removed

Contacts and addresses are more appropriately owned by the organization ('Organization Customer' on the Organization Management application Organizations|Basic page, and not the contract.

AVD-18387

IMPROVEMENT

Move Settlement fees from TSorderBO to TSperformanceBO.

The calculation of payment fees and event fees (on contracts) related to settlements are now calculated based on the contract configuration when the settlement is executed, instead of when orders are created. This change was made to improve the efficiency of order creation and simplify the database schema.

AVD-18443

IMPROVEMENT

The Validata integration has been updated to support a new protocol.

AVD-18459

IMPROVEMENT

Enable Tender Retail Address Verification System (AVS) functionality.

When AVS is on in Tender Retail, it is controlled at the processor level - in Moneris, Chase Payment Tech or Global Payments - not in Tender Retail.

To turn off AVS for Tender Retail in AudienceView, you need to stop the system from sending the addresses. This can be configured system-wide, for a group or for one payment at a time in the AudienceView Desktop.

To turn off Tender Retail AVS system-wide, complete the following:

1.Navigate to the Registry::Business Objects::TSpaymentMethodBO::Payment Type::Credit Card node.

2.Select Ignore AVS from the 'Options' field.

3.Click 'Apply'.

4.Repeat the process for the Debit Card node.

 

To turn off Tender Retail AVS for a group or to turn it on per payment choice, complete the following:

1.Load the group that you want to work with in Application Security.

2.

On the Group|Attributes page, select the TSpaymentMethodBO property.

3.Click 'Add Rule'.

4. Select Credit Card: Options from the 'Attribute Name' field.

5.Select Ignore AVS from the 'Options' field.

6.Click 'Apply'.

 

To allow other staff groups to override the settings in the Desktop, also set the 'Readable' and 'Writeable' fields to Yes.

It is highly recommended that you do not select the Ignore CVV 'Option'.

AVD-18495

IMPROVEMENT

Update the scheduler

The scheduler has been updated to node, improving the performance, reliability and reporting of scheduled jobs.

AVD-18498

FIXED

Desktop - CTRL+TAB does not work in all browsers.

To ensure cross-browser compatibility, the ability to add additional multi-data fields by pressing CTRL+TAB has been removed. The addField-7.X button is now displayed next to all of the multi-data input fields. Clicking the button will add a new field.

AVD-4056

FIXED

Reports scheduled for 00:00 (midnight) do not run.

AVD-7180

FIXED

When selecting Yesterday or Previous 7 Days when running JavaScript reports on the 8th of the month, the previous month's date is displayed.

AVD-13173

FIXED

Additional taxes belonging to the event owners are not included in the final settlement amount on the Event Host Settlement report.

Charges designated as event host charges on the contract are now included in the event owner portion of the settlement.

AVD-14439

FIXED

Desktop - A bundle instances are not sorted and display in a somewhat random order.

Bundle instances are now sorted by 'Renewal Seat'.

AVD-14477

FIXED

API - TSmapBO doWork methods do not throw an exception if the provided event is not available.

AVD-15564

FIXED

Desktop - When drawdown bundles are updated using the Utilities applicaiton Renewals pages, the monetary values are not being adjusted correctly.

AVD-15752

FIXED

Desktop - Cannot open orders after the related customer accounts have been merged.

AVD-15777

FIXED

Desktop - The Utilities application Renewals tool is not processing payments when updating orders.

AVD-15891

FIXED

TSorderBO::addSeats no longer supports Admission::data parameters

The Order Load script now updates the three data fields associated with order admissions.

AVD-15906

FIXED

Absence of jobs/debug folder will cause scheduler to crash when writing AV.Write records.

AVD-16542

FIXED

During an upgrade the default price zone configuration in the Registry is being removed.

A group attribute was added to the Websales group. The attribute sets the 'Fill Zone' for all General Admission allocations to Fill Zone 1 by default. This configuration is required to ensure that events created through the Event Owner Portal have a fill zone set, enabling best available sales.

AVD-16701

AVD-17728

FIXED

When a miscellaneous item's option becomes Unavailable, the option's 'Name' displays as a GUID orders containing the option are reloaded.

AVD-17053

FIXED

Desktop - The Schedule BI object's Create User: User Name result member filters the query's results incorrectly.

AVD-17087

FIXED

Desktop - The Offer Gift Amount BI result member does not format as a currency.

AVD-17452

FIXED

Online - Filtered list attributes are not being enforced.

AVD-17727

FIXED

The Movement report displays 'Event Code' not 'Event Name'.

The Movement report has been updated so that the output is sorted by:

1.'Event Name' (event short description) and then 'Start Date'.

2.If there is no event short description then by 'Event Code' (event) and then 'Start Date'.

3.If there is no date, then no date appears.

AVD-18027

FIXED

Desktop/Online - Admissions on offers are not being sort by the events start dates.

Admissions on offers are now sorted by the events' start dates first. If there is no start date the previous sorting logic will be used (i.e. events without start dates are sorted by 'Event Name' and are listed before any events with dates).

AVD-18120

FIXED

Saving a copy of a scheduled task (e.g. a message) causes the scheduler to then run that task.

AVD-18153

FIXED

Desktop - Selections are not being retained when the Find Venues Dialog Box is used.

The venue 'Name' must now be unique. Previously, only the combination of the venue's 'Name' and 'Description' had to be unique. This change brings venues in line with other items in the application, and solves some problems in the user interface such as unexpected behaviour of the venue picker in reports.

For upgrades, a script will be used to find venues with duplicate 'Name' values, and make them unique by appending the venue 'Description'. If this results in a 'Name' longer than 97 characters, a sequential number will be added to the 'Name' instead.

AVD-18432

FIXED

The Event Audit report does not sort price zone columns by the price zone 'Value'.

AVD-18458

FIXED

Desktop - When accepting offers, the following message is sometimes seen, despite the seats being available on the offer still: The tickets you have requested have just gone off sale. Check to see if other tickets are still on sale.

AVD-18543

FIXED

Desktop - Contacts and addresses can be deleted despite being assigned to a gift receipt contact on an order.

AVD-18596

FIXED

Desktop - Cannot update customer accounts when there are saved payment methods.

When payments were saved from the order payment window, a hidden field was being written to that was not available in the customer account. The unnecessary the field has been removed.

AVD-18624

FIXED

The Wrap report displays 'Event Code' not 'Event Name'.

The Wrap report has been updated so that the output is sorted by:

1.'Event Name' (event short description) and then 'Start Date'.

2.If there is no event short description then by 'Event Code' (event) and then 'Start Date'.

3.If there is no date, then no date appears.

AVD-18769

FIXED

Online - Promotion code limits are not being validated on admission customers.

AVD-18934