AudienceView Unlimited 7 Release Notes

NEW

Online - Add a Search Results - Calendar widget

The Search Results - Calendar widget can be inserted into an article dedicated to an event, allowing customers to select their preferred event date and time from a calendar.

This is ideal when an event is taking place multiple times on the same day (festivals, on-site tours).

When customers click a date, they are presented with a button for each of the available times instead of a 'Buy' button.

Results are returned based on the search criteria configured in the Article|Criteria page. The time format is configured when inserting the widget. The date format is not currently configurable. When there are multiple events on the same day, the events are grouped by 'Event Name'.

AV-12343

NEW

Online - Add support for a redirect article to track clicks to third-party sites.

You can create an article that will automatically redirect customers to another article or external site when it's accessed.

You can use this to redirect links to old articles that might be published on sites outside of your control, or to use analytic tools to track the click throughs.

The redirect can be configured using  'Redirect' field on the Content Management - Article|Basic page. The field is available for Body, Body with Search, Template and Template with Search articles.

A known limitation due to a Firefox bug may not always let Google Analytics track the redirecting article.

AV-12346

NEW

Online - Percentage gift rate and alternate suggested gift flow.

Improvements have been made to the functionality.

1.Percentage Rates
The Funds Management - Gifts|Details page's 'Amount' field can be configured as a percentage rate when the percent symbol (%) is included.
Percentages are calculated based on the order total, excluding delivery charges.
Gift amounts will continue to be recalculated as items are added/removed from the cart/order until the order is created unless:

•The 'Amount' is explicitly changed/set to a specific amount.

•Changes are made to an existing order.

2.Alternate Suggested Gift Flow (Single Events)
Prompt customers to make a donation prior to seat selection as an alternative to prompting them when continuing from the shopping cart.
The 'Prompt for Suggested Gift' check box has been added to the Funds Management - Gifts|Details page. When selected, the suggested gift prompt appears on the seat map and the best available pages. The pop-up contains a pre-selected 'I'll Donate' check box. A gift is added to the order at the same time as the seats.
The gift 'Description' field is used as the prompt text. We recommend including the suggested amount as part of the description (A gift of 10% of your order will be added).
The button label can be updated in the Registry - Registry::EN::Application::Online::Gifts node's 'Suggested Gift Accept Checkbox' field.
In addition, these back end changes were made to support this feature:

•A Suggested Gift Details node was added to TSorderBO.

•New parameters were added for the function TSorderBO - getSuggestedGift

AV-12852

NEW

Gift Aid (UK clients)

UK clients can now capture and store a customer’s Gift Aid status.

The 'Gift Aid Eligible' check box has been added to the Customer|Basic page. When it is selected, the current date is set in the 'Gift Aid Active Date' field. The date does not update if it is deselected, but it does if it is selected again.

During online account creation, the check box appears alongside a short call to action, and a longer text paragraph designed for legal wording. The text can be updated in the following Registry - Registry::EN nodes:

•Application::Online::Accounts::Fields node's 'Gift Aid Short Label' field

•Application::Online::Accounts::Fields node's 'Gift Aid Long Label' field

By default, 'Gift Aid Long Label' field contains the text required by the UK government. It also contains two instances of the <organization name> placeholder. Update it prior to enabling the feature.

Customers can update their declarations at any time on their Account Information pages.

To enable Gift Aid declarations select the Customer Gift Aid option from the Application Security - Groups|Content page's respective Online and Desktop properties.

The 'Gift Aid Eligible' and 'Gift Aid Active Date' fields can be used in New BI as criteria and as result members to identify customers who have an active gift aid declaration.

If you are already storing these values marketing fields, you can use the Customer Update script to set the values in the new fields.

AV-13221

NEW

Desktop - Filter Best Available price types by price zones.

A toggle has been added to the Customer Services - Events|Best Available page that allows you to filter price types by price zone. Up to 10 price types will be shown. To see additional price types you can click the 'Show More' button.

The labels for this button and toggle are in the:

•Registry::EN::Application::Show More node

•Registry::EN::Application::Customer::Seats::PriceTypeContext node

•Registry::EN::Application::Customer::Seats::PriceZoneContext node

The default best available flow can be set on the Application Security - User|Preferences and Roles|Preferences pages 'Default Best Available Workflow' field. Use one of the following options (these are case sensitive):

•Price Type

•Price Zone

Price Type is the default setting.

AV-13642

AV-13643

NEW

Calculate charges based only on the types of items in the order.

You can now charge one delivery fee for one type of merchandise, and a different fee for tickets while using the same delivery method on the order.

The 'Charge Delivery Fees for' field has been added to the Product Configuration - Charges|Details page, allowing you to select whether the charge is calculated on events, miscellaneous items, stored value items or any combination of the three.

If you select Miscellaneous Items, the 'Miscellaneous Items Types' field appears, allowing you to select which types are included in the calculation.

When charges are configured with:

•A flat rate with no thresholds: The charge is only added if the order contains the selected item types.

•A percentage rate with no thresholds: The charge is calculated using the total amount of the selected item types.

•With thresholds (flat or percentage rates): The threshold and the charge amount are calculated using the total amount of the selected item types.

If there are no items of the selected type in the order, the charge is not added.

AV-13778

IMPROVED

Online - Update billing info (orderContact.asp) labels

A number of default labels on the orderContact.asp page have been updated, and a couple of new ones have been added to clarify how to use account credits as payment methods.

AV-13482

IMPROVED

Online - Create deep-links to add miscellaneous items directly to the shopping cart.

You can use the item name, option name and quantity as parameters.

An example of a deep link with these parameters is https://[YOUR DOMAIN]/Online/shoppingCart.asp?doWork::WSorder::addItems=0&BOparam::WSorder::addItems::itemName=[MISCELLANEOUS ITEM 'NAME']&BOparam::WSorder::addItems::quantity=[QUANTITY]&BOparam::WSorder::addItems::option=[OPTION NAME]

The TSorderBO's addItems permission must also be enabled for the online group.

AV-13784

IMPROVED

Online - The new top bar introduced in AudienceView Unlimited 7.39.0 (where promos and account balances are displayed) is now transparent instead of gray.

To change the color of the bar or the color of the text in it, update the following rules in your CSS.  

•Text Color: #orderInfoSecondBar{color: <color>}

•Background Color: #orderInfoSecondBar{background-color: <color>}

Where <color> is the value of the colour representation, like rgba(255, 20, 20, 0.8), #AA0AA0 or purple.

AV-13880

IMPROVED

Make the 'Description' field on the Miscellaneous Items|Details page rich text.

Provide clearer formatted descriptions of your miscellaneous items, using the 2000 character 'Description' field.

Miscellaneous item search results (Default Item Search BI) now return the 'Short Description' instead to prevent longer descriptions from distorting the results.

AV-13984

IMPROVED

Add eight more data fields to the Miscellaneous Items|Details page for a total of 16.

AV-13985

IMPROVED

Online - Allow customers to adjust miscellaneous item quantities in the shopping cart.

A 'Change Quantities' button now appears in the miscellaneous items section of the shopping cart. When customers click it, a pop-up appears. Customers can then increase or decrease the quantity of each miscellaneous item. Reducing a quantity to zero removes the item from the cart.

This feature uses the TSorderBO's addItems permission, which was not previously used in the online. The addItems permission will automatically be added to all groups that have manageItems enabled when you upgrade.

AV-13986

IMPROVED

Update the Product Configuration - Charge|Details page field labels and order.

The Charge|Details page has been grouped into Charge Behavior, GL Codes and Charge Data sections, and a number of labels have been updated.. The Charge Data section is now collapsed by default.

AV-14248

IMPROVED

Remove support for the AVS SatoriIAC (not Satori).

ENG-420

IMPROVED

Upgrade the jQuery library to 3.5.1

ENG-508

IMPROVED

POS - Upgrade to AngularJS 1.8.

ENG-517

FIXED

The file dates displayed in the ckFinder (used when uploading and managing images) are not displaying correctly.

The dates formats are controlled by ckFinder and not by AudienceView Unlimited.

AV-2437

FIXED

Charge location rules are applied based on the billing address when a shipping address is provided.

AV-8533

FIXED

Online - Sessions that redirect to external payment authentication services (3DS) are timing out.

On August 11, 2020, Google Chrome changed how cookies are handled, resulting in sessions timing out after payment details were entered because session cookies related to AudienceView Unlimited were discarded during the redirection.

Other browsers, such as Microsoft Edge and Mozilla Firefox, have indicated they will adopt this same behaviour in the future.

AudienceView Unlimited now forces browsers to retain cookies for the user's entire session.  

AV-13789

FIXED

Rate values (gift receiptable amount) configured as percentages in Classic and New BI are returned as currency amounts.

AV-13897

AV-13934

FIXED

The 'Rejection Reason' and 'Due Date' fields are missing from the Customer Services - Customer|Basic page.

AV-13898

FIXED

Online - Unavailable miscellaneous item options can still be added to orders using deep links.

AV-13971

FIXED

Online - The 'Price Type Description' field cannot be hidden on the Seat Map and Best Available pages.

The field can now be displayed/hidden using the Registry - Registry::EN::TSmapBO::Price Types::Description node (globally), or by setting a group attribute.

AV-14173

FIXED

sTokens appear in the Desktop URLs when you initially open an application or when you reopen one after switching pages within it.

The sTokens no longer appear.

AV-14405