AudienceView Unlimited 7 Release Notes

NEW FEATURE

Allow users to pan and zoom when using the Customer Services application Events|Seat Map and Bundles|Map pages.

You can zoom in and out of the image without losing any image quality using the buttons at the top of the map.

When is clicked , you can grab the map (by clicking on it) and drag it into position. You can also zoom in and out by scrolling.

A new right-click menu has also been added to help you select seats and view the seat details (you cannot double-click on the seatany more).

Using a tablet? You can pan and zoom using touch controls and long presses to bring up the menus. (Touch support is a little more experimental, let us know what you think.)

AV-68

AV-108

AVD-20619

AVD-21882

NEW FEATURE

Desktop Themes

You can now select a colour theme for the new UI within the AudienceView Desktop by clicking the Select a Theme link. The selection is retained by the user.

Currently, there are three themes available:

•Blue Sky Thinking

•Gray Matters

•Contrasting Thoughts

You can set a default theme for using the Application Security application Users|Basic page's 'Default Theme' dropdown.

AV-69

AVD-21718

NEW FEATURE

Remove Classic Customer Services.

You can no longer switch between the classic and new Customer Services UI.

AV-360

AVD-19860

NEW FEATURE

Forget Customers' Personal Information

To make EU GDPR (General Data Protection Regulation) Right To Be Forgotten compliance easier, you can now set customer states to Forgotten. This replaces all of the customer's personally identifiable information with Xs, making the information unreadable.

The forgetCustomer permission has been added to the TScustomerBO.

AV-450

NEW FEATURE

Provide the ability to add scheduled payments to orders using customers' saved payment methods

The Add Scheduled Payments script and script definitions have been added.

The Add Scheduled Payments script adds scheduled payments to orders using the existing the customers' saved payment methods with the furthest expiration dates.

The script expects a single BI or CSV source file containing order numbers. The script uses execution fields for:

•'First Payment Date'

•'Frequency'

•'Schedule End Type' (a specified date or number of payments)

•'Last Payment Date'

•'Number of Payments'

If 'Schedule End Type' is set to Last Payment Date  the script reads the value for 'Last Payment Date' and ignores any value for 'Number of Payments'.

If 'Schedule End Type' is set to Number of Payments then the script reads the value for 'Number of Payments' and ignores any values for 'Last Payment Date'. Set either 'Last Payment Date' or 'Number of Payments', not both, to determine the payment dates.

The script loads each order, finds saved payments on the associated customer, and identifies the saved payment with the latest expiry date. It then adds scheduled payments, using the saved payment data, calculating the payment dates based on the execution fields. The date logic is the same as the scheduled payments widget in the Customer Services application Order|Summary page.

AV-466

IMPROVEMENT

It is now possible to accept or reject address verification failures through Moneris.

Failures will decline the payment transaction.

Contact your Moneris representative before enabling AVS.

AV-65

IMPROVEMENT

Enable POS (point of sales) to use ID tech readers.

AV-66

AVD-20251

IMPROVEMENT

Deep Linking to GA events.

When creating a deep link to an event from an article or message using the link builder, you can specify whether the link will go to the event's map or best available page by clicking the 'Change to Best Available' button.

If you select a GA event/venue, the link will default to the best available page.

If the venue has reserved seats or a mix of reserved and GA, the link will default to pick-a-seat.

AV-75

AVD-21312

IMPROVEMENT

Allow all URL parameters on commonly deep-linked pages.

Tampering messages will no longer appear when you include tracking parameters in deep links to an articles or seat selections.

AV-116

IMPROVEMENT

Desktop - Add a message to the Admissions Management seat maps when an event is entirely general admission.

When a user accesses a general admission event using Admission Management, the following message is displayed: This event has no reserved seat admissions, so there is no map to display. Use the Events|Pricing and GA page to edit price, hold and fill values.

AV-153

AV-1093

AVD-16177

IMPROVEMENT

Move 'Auto-Commit Frequency' setting for emails.

The 'Auto-Commit Frequency' field located in the Registry::System::Application node has been moved to the Registry::System::Business objects::TSmessageBO node.

The default has been increased from 10 to 100.

AV-213

IMPROVEMENT

Online - Enhance the ability to redirect customers to the brochure site that brought them into AudienceView (replacing AVD-21821).

If you use a brochure site to link to AudienceView for sales, you can determine where customers are redirected when they click one of the following buttons:

•'Continue Shopping' on shoppingCart.asp page

•'Look for other Events' on mapSelect.asp and seatSelect.asp

•'New Order' on viewOrder.asp

•'Cancel' on shoppingCart.asp and orderContact.asp

•'Start Over' on error.asp and logout.asp

•'Back' on error.asp

by adding the following case-sensitive parameters to the URL linking to AudienceView:

•&returnTo - When customers click one of the above buttons they will be returned to the brochure site that they came from. You must include an absolute URL if you are linking from a message.

•&returnTo=[ABSOLUTE URL] - When customers click one of the above buttons they will be redirected to the site entered as the [ABSOLUTE URL].

If a parameter is not set on the incoming URL, then customers will be directed to the URL defined in the Content Mangement application Sites|Basic page's 'Default Landing Page URL' field. If neither the returnTo parameter nor a 'Default Landing Page URL' are defined, customers are returned to the default.asp page.

If neither the returnTo parameter nor a 'Default Landing Page URL' are defined, the 'Start Over' and 'Back' buttons will direct users to the page defined in the Registry application Registry::EN::Application::Online::Links node's 'Start Over URL'  (e.g. default.asp).

The returnTo parameter is saved to a cookie which is cleared when the browser is closed, or after 24 hours. If the user comes from a brochure site with a returnTo parameter and navigates to a different brochure site that also links to AudienceView the original returnTo parameter will still be used

AV-326

IMPROVEMENT

Update some labels on the element dialog box on the General Configuration application Tickets|Elements page.

AV-348

AVD-22113

IMPROVEMENT

Invoice Configuration Updates

Move Invoice Styles location in the Registry

•The Invoice Styles node has been moved from the Registry application System::Application::Invoice::Invoice Styles node to the Registry::EN::Application::Invoice::Default Brand::Invoice Styles node to make branding invoices easier.

Allow users to show/hide areas of invoices

•The Registry::EN::Application::Invoice::Default Brand::Show/Hide Elements node has been added, allowing you to show/hide different areas and fields on invoices. This way you can display different elements for different brands.

Show Bundle and Bundle Request totals separately

•Invoices will now display separate totals for bundles and bundle requests (as well as the combined total).

Add venue, delivery method and event information to invoices/confirmations

•Three new elements have been added to the invoice/confirmation. The Tickets section has been updated to include 'Venue Short Description' and 'Venue Address', as well as 'Event Comment 1' and 'Event Comment 2' for event-specific information. The 'Delivery Method' label and description have been added in a new section below the customer address. ​These elements can also be shown/hidden.

Add an option to break out bundled events on invoices/confirmations and online

•The Display Event Breakdown in Invoice 'Option' have been added to the Product Configuration application Bundles|Details page, allowing you to show each of the events within the bundle on invoices/confirmations (and online).

AV-389

AV-390

AV-391

AV-392

AV-699

AV-700

AV-711

IMPROVEMENT

Allow the Queue-it integration to be configured on the Content Management application Sites|Application page.

Contact your customer success manager for more information.

AV-476

IMPROVEMENT

Update the Ticket Sales by Price Type and Price Zone report.

The following updates have been made to the report:

•Added 'Display Price Zones With No Sales' dropdown.

Allows you to filter the report by all of the price zones, even those without any sales.

•Added 'Price Type Group' dropdown.

Allows you to filter the report by the price type's 'Group'.

•Added the Price Type and Promo option to the 'Group Price Types By dropdown'.

The Price Type Groups list has also been bounded to the 'Group' field on the Legends application Price Type|Details page. If you are already bind a list to this field, when you upgrade your original list entries will remain but the list's name will be updated.

AV-648

IMPROVEMENT

Add 'Organization' to the Event Order Allocation report output.

This helps identify the producer, promoter or owner of the event.

AV-649

IMPROVEMENT

Online - Allow customers with photos to see and change the image in My Account.

If a customer has a picture associated with an account, the image will appear in My Account. Customers can then click on the image to select and upload another file.

Show Customer Photo has been added to the Online property of the Application Security application Group|Content page.

AV-741

IMPROVEMENT

Add a second 'GL Code' field to all sellable items.

The 'GL Code 2' field has been added to:

•Events

•Miscellaneous Items

•Stored Value items

•Charges

•Funds

AV-881

IMPROVEMENT

Online - Allow the bundle 'Price Zone' dropdown to be suppressed.

When bundles contain events with different price zones, selecting a 'Price Zone' can often result in no seats being found. By selecting the Suppress Online Price Zone Selection 'Option' on the Product Configuration application Bundles|Details page, you can prevent the 'Price Zone' dropdown from appearing.

AV-869

FIXED

API - Memory leak

AV-62

AVD-22025

FIXED

Online - Americans with Disabilities Act (ADA) Improvements

Numerous additions were made to improve accessibility support in AudienceView Online.

AV-64

FIXED

The search result navigation buttons in the Customer|History pages do not open the next batch of results.

AV-72

AVD-21905

FIXED

Online - the incorrect add-on articles are displayed when multiple offers are added to the same order.

AV-74

AVD-21408

FIXED

Online - Data and date form fields do not always appear.

AV-76

AVD-20765

FIXED

New BI - Calendar: Event Calendar User Role and Calendar: Event Calendar Promotional Code are missing

AV-93

AVD-22207

FIXED

Order level event questions do not appear on the invoices​

AV-222

FIXED

The Event Pacing report does not report by Series.

Series has been added to the 'Output by' dropdown.

AV-257

FIXED

Invoices cannot be generated if the value of the order is 0 (either comp tickets or returned tickets).

AV-283

FIXED

The order confirmation number does not appear in the invoice header.

AV-284

AVD-22107

FIXED

Admission and bundle requests are not displayed on the stock invoice/receipt.

AV-286

FIXED

Improve the performance when the Promotions|Calendar is used.

AV-287

AVD-20089

FIXED

INSERT INTO ts_caps_counts causes blocking at point of order creation.

AV-380

AVD-10551

FIXED

Microsite URLs are case sensitive.

Microsite URLs are no longer case sensitive.

AV-400

FIXED

When an admission Is deleted from an existing order all of the remaining admissions are repriced to the current price.

Admissions retain the original order price when another admission is removed from the order.

AV-423

FIXED

The AV Transaction report causes database blocking.

AV-639

FIXED

The BI 'Function' Age in Years extracts a date value instead of the expected age value.

This has been fixed in New BI.

AV-658

FIXED

The output of the Event Pacing Report is not sorting in the required order.

The following options have been modified:

•When 'Group by' is set to Event Category and Group and 'Output by' is set to Event, the event will be grouped by series and then sorted by the first event date in each series.

•When 'Group by' is set to Event Category and Group and 'Output by' is set to Series, the series within each group are sorted in the order of the first event date in each series.

If there is more than one series with the same first event date, the series will be sorted alphabetically by 'Series Name'.

AV-896

FIXED

Online - Using special characters in a price type or promotion 'Name' prevents users from selecting a price type, so they cannot select seats.

AV-987

FIXED

The General Ledger Oracle 1 report is not displaying 'GL Code', 'GL Description 1' and GL Description 2'.

AV-1065

AVD-22017

FIXED

If any of the items on offers are not available to the user's role, have future 'Start Dates'  or have expired when the offers are invoiced, the invoice is not printed nor emailed, despite the success message appearing.

AVD-18968

FIXED

Online - If stored value items are not Reloadable, customers cannot check their balances.

The balances of all stored value items can be looked up regardless of the 'Type'.

AVD-21591

FIXED

Changing an offer's 'End Date' after it has been partially accepted causes validation errors.

AVD-21726

FIXED

AVTiki does not work with the simpler microsite configuration.

AVD-22122