AudienceView Unlimited 7  Product Guides

Term

Definition

Access Control

Used to track ticket usage through scanning or checking-in/out. Also Ticket Marking.

Access Code

A code that activates a promotion. Also Promo Code.

Access Mode

A setting that allows access to an event or note.

•Private: Only the user who created the item can access it.

•Readable: Other users can access the item but cannot save changes to it.

•Public: Other users can access and save changes to the item.

Account

A customer record, or a stored value item used to save funds against the customer record for future purchases.

Admission

A place in a venue (general admission or reserved seating), regardless of whether it is sold, paid, on hold or open.

Also Seat or Ticket.

Agent

A customer account type used for third-parties who purchase large amounts of tickets to resell to the general public.

Allocated

Money that has been set aside for a specific purpose. For more information, refer to Payment Allocations.

Appeal

The 'ask' portion of your fundraising campaign;

Article

A page on your website.

Attribute

A means of customizing the user interface for a specific group of users.

Availability

The umber of seats available for an event.

Batch ID

The number used to identify a group of scheduled processed payments.

Batch Printing

Printing tickets from multiple orders at the same time.

Batch Unprint

A function that allows a user to cancel a batch of tickets from multiple orders.

Benefit

A reward assigned to a customer membership, allowing customers access to discounts and merchandise through promotions.

Best Available

The auto-selection of admission based on the given search parameters (quantity, price zone) and the configured fill zones.

Bundle

A specific group of items that are priced together as a package.

Bundle Element

A component of a bundle.

Bundle Request

Used to record a customer’s request for a particular bundle, should it become available in the future.

Business Intelligence (BI)

Allows you to create queries to extract data specific to your needs.

Business Objects

Encapsulates the policies (the logic and constraints) of the business domain in support of various business use cases and processes.

Calendar

1.A view that places all events in a calendar format by month so that the user is clearly able to see what events are being performed on a particular day

2.A means to regulate when items are on sale or viewable to particular roles.

Campaign

The mid-level component of a fundraising effort. It is usually named for a method of targeting customers, and is used to track incoming gifts. See Program and Appeal.

Card Swiper

A device used to read/enter credit/debit card data.

Charge

A fee for a service.

Chargeback

The process of reversing a credit card charge.

Commission

A commission is a charge in addition to the ticket price. You can apply commissions based on each ticket or based on the entire transaction.

Comp

Short for complimentary. A zero dollar value item, typically an admission.

Contact

A person associated with a customer record that can be attached to an order.

Customer

1.A person who purchases goods or services.

2.An online user.

3.The complete collection of a person information and interactions with your company (a customer account).

Customer Number

A unique identifier assigned to each customer.

Delivery Method

The means of delivery used to get the contents of the order to the customer (mail, hold for pickup).

Donation

See Gift.

Donor Contact

The contact that is attached to a gift as having made the donation. This may or may not be the same person as the default receipt contact.

Dynamic Value

A value created by adding two or more elements together for placement on a ticket template. For example, adding a first and last name together, which are individual elements, into a single element defined as a full name. Rules and conditions can be placed on the value as well.

Event

A single event (game, musical, gala).

A collection of admission inventory. May or may not have a date and time.

Fill Zone

See Best Available.

Filter

User to restrict which records a user can search for and open.

Fixed Bundle

A bundle in which the total number of admissions allowed equals the number of available events.

Flexible Bundle

A bundle in which the number of available events exceeds the total number of admissions allowed.

Fund

Funds are a means of tracking how your donors want their gifts to be used (theatre renovation, costumes, administration, student internships).

Gate

A physically controlled access point used to control movement between zones via Access Control.

Gateway

Routes the traffic from the application to an outside network (payment processors).

General Admission (GA)

Ticket holders are not assigned a specific seat, though they may be assigned to a particular section or row. The venue may have seats or it might be standing room only.

Gift

A monetary contribution/donation made by a customer to the organization (generally non-profit). This term has replaced/is interchangable with donation.

Gift Certificate

A stored value item with a value that can be redeemed toward future purchases. More commonly referred to as a gift card.

Group Sales

Selling tickets to groups, companies, organizations - usually at a discount.

Hold

Defines a seat or set of seats that can only be accessed by roles that have permission, generally for the purpose of selling them to customers who meet specific criteria (Performer Holds, Accessible Seating).

Invoice

An invoice is a request for payment for goods or services rendered. An invoice is used when tickets or items will be paid for at a later date.

Legend

A key that contains all the configurable items that are available for use in venues (price zones, hold types, price types), along with their values and the colours or letters that represent them on seat maps.

Map Sale

Using the seat map to select specific seats for a specific event(s).

Marking

See Ticket Marking.

Mailhost

An email server.

Masking

The process of hiding some or all of the digits in a credit/debit card number on receipts and in the order payment record.

Membership

A connection between customer purchases and any benefits that they might receive.

Meta-Tags

Keywords used by search engines to help narrow down the search for results amongst the billions of articles and websites online.

Miscellaneous Items

Sellable items like merchandise, memberships, passes or other items.

Note

A piece of text, attached to a customer record and/or order; containing information that other users may require or find useful.

On/Off Calendar

The dates in which a user is able to see an event or item listed in Customer Services or online.

On/Off Sale

The dates in which a user is able to sell an event or item in Customer Services or online.

Open

An admission that is available for sale to anyone. It is not on an order, not on an offer and is not on hold.

Order

A collection of chargeable items (tickets and/or items), payment records, customer information and delivery details, grouped under a single transaction number (order number).

Order Number

The unique identifier assigned to each order.

Organization

1.A type of customer account.

2.The owner of an event (producer/promoter)

Override

See System Override.

Paid

An item that is on an order that a payment has been made against.

Even if one cent has been paid, it is considered partially paid and would appear in a paid count. Comps can appear in paid counts.

Payment Method

The form of payment (cash, credit card, debit card).

Payment Plan

A set of scheduled payments.

Payment Processor

Also known as the payment gateway. This is the program used by your organization to process credit/debit payments.

Payment Terminal

The electronic route used to submit payments to your payment processor.

Permissions

Security privileges given to a user.

Persistable

An option that defines that the field entry must be saved to the database. For customer/order information that you do not want saved, such as credit card information, this option should not be used.

Pin Pad

The device that customers use to enter their bank account information for credit/debit card payments.

Pledge Date

The date for which a donation is made or promised. It is a required field for all donations. It is used to determine the start date of a membership, and it is a key field for reporting.

Points

Part of a membership plan. Points are earned based rules defined on the membership.

Price Chart

Defines the pricing for event price zones.

Price Type

A price point that can categorize the possible price values or specific consumers (donors, artists, 20% discount, subscribers/season ticket holder, regular, student, senior). Admission prices are applied based on price type.

Price Zone

A set of admissions within a venue that are all priced at the same level (orchestra, balcony, lower bowl).

They typically align with a physical location in the venue.

Program

The highest level component of a fundraising effort. Used to track incoming gifts. See Campaign and Appeal.

Promotion

Promotions offer a means to present customers, employees or partners with free or discounted events or other incentives. Promotions can be applied to benefits that will automatically enable the promotion for the loaded customer.

A promotions can also use Access Codes which is a keyword that is entered by the user to unlock the item or price associated to that particular keyword.

Quick Sale

A method of selling a ticket to a customer quickly, designed for situations where tickets to the same event are being sold repeatedly. Uses the Best Available algorithm to select seats.

Record State

The state of the item identifying the most recent actions.

Refund

The paying back to a customer of funds previously collected.

Release Reason

A reason entered by the user to describe why admissions are being released from an order.

Report

A pre-configured query run on the database.

Request

See Bundle Request and Event Request.

Reserved Seating

Everyone is assigned a designated seat where they are expected to sit.

Also referred to as assigned seating.

Research & Affiliations

Extended attributes that can be defined for each contact on a customer record. Found on the Customer advanced page.

Role

Type of job being performed by a user (Box Office, Phone Sales).

Scheduled Payment

A payment which is scheduled to occur at least one day in the future.

Screen

An overlay of a portion of the venue map used to hold a virtual representation of seats. When users view a venue map, seats are displayed based on the selected screen. Users can then easily view and pick seats from the venue map.

Season

A period during which a particular activity (sports, performing arts) is carried out .

Seat

Virtual representation of a seat in the venue.

Seat Map

See Map Sale.

Series

A group of events that share the same venue and other common traits (all of the events for a particular play or all of the home games in a season).

Signature Card

Similar to the payment receipt, but the customer must sign it for credit card transactions (term is interchangeable with Payment Receipt).

Sold

An item that is on order, whether or not the order is paid.

Solicitor

Fundraising staff member assigned to solicit for a charitable organization.

Stored Value Item

•Gift Cards: Purchasable and reloadable

•Gift Certificates: Purchasable but not reloadable

•Accounts: Purchasable and reloadable, but the customer generally does not receive anything physical

Threshold

A limit placed on a component, such as number of admissions allowed per event.

Ticket Marking

A method for indicating that a ticket has been used to admit a customer to an event. Used for reporting/Business Intelligence purposes.

Ticket Template

The design structure for a ticket. Every ticket must be assigned to a template which determines whether the ticket may represent either an admission, gift certificate/card, receipt, address or any other type of item.

Unallocated

Payments that have been received but have left a balance or have overpaid an order.

Users

The person logging into your system whether a customer (online) or staff (Desktop).

Venue

A physical or virtual location where an event is held (an arena, theatre). One or more events and the associated admissions are designated to a venue.

Widget

A widget is a graphical interface component (button, calendar, search icon) that you click to open a window or a text box. This window or text box provides an interface for user specifically entered information (customer searches, date ranges, event ranges).

Zone

An area on either side of a gate. This is used with sections to determine a ticket holder’s access in and out of a gate.