Integrating with a third-party access control system allows customers to buy admissions in AudienceView Unlimited, but print and scan using the integrated system. You can configure the system to send requests to print both passes and single tickets.
Passes
Passes can be associated with events and/or bundles. Passes can be used to gain entry to these events, whether on or off a bundle.
A customer may acquire a pass by buying a bundle (season ticket) if the bundle has an assigned pass configured. A pass could also be acquired by buying a miscellaneous item (membership) that has an assigned pass configured.
A customer’s pass must be kept up to date with his/her order transactions (purchases, returns, changes) to ensure that it allows access to the correct events. This is achieved by sending updated information to the third party system whenever a pass is printed, re-printed, updated or cancelled.
Printing a Pass
When you print an order with a pass, a corresponding record is sent to the third party system and a card can be printed from one of its card printers.
Re-printing a Pass
If a pass is re-printed, the existing pass is cancelled (no longer grants access to events) and a new pass is printed in the third party system.
Updating a Pass
When you add admissions to an existing pass, the record in the third party system is only updated when the order with the new admissions is printed. Once the order is printed, the updated information is sent to the third-party system and the pass becomes valid for entry to the events.
Cancelling a Pass
When you cancel or remove admissions from a pass, the corresponding records in the third-party system are updated and the pass is no longer valid for entry to those events.
Single Tickets
In the context of printing to a third party system, single tickets are admissions to events that are not included on a pass card. Instead, paper tickets with barcodes are printed, one per admission, to give the customer access to the associated event. These events have a ticket template assigned instead of an eligible pass.
Printing Single Tickets
Depending on the third-party system that you are interfacing with, that system might print the tickets themselves or send a barcode back that can be printed on the tickets, thereby allowing the third-party system to scan them for entry.
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Caution Third-party systems cannot recognize or validate bar codes or ticket numbers generated in the system. Barcodes and ticket numbers are two separate entities. Barcodes can be printed on tickets and scanned to allow entry. Ticket numbers are the numeric values that uniquely identify the ticket for that event. |
Re-printing Tickets
When you re-print a ticket to a third-party system, the existing barcode and/or ticket number is cancelled (no longer grants access to the event) and a new barcode and/or ticket number is generated.
Cancelling Tickets
When you cancel a ticket, the corresponding record in the third party system is updated and the previously generated barcode and/or ticket number becomes invalid for entry to the event.
