You can set the default thank you letter template that customers will receive, by defining a Gifts: Default Receipt Template rule for the corresponding user group’s Application Security - Group|Attributes page TSorderBO attribute. By default, all logged-in customers are assigned to the WebSales group.
To set the default thank you letter template:
1.Open Application Security from the Desktop.
2.Select the Group tab.
The Group|Search page appears.
3.Search for and select the WebSales group.
The Group|Basic page appears.
4.Select the Attributes tab.
The Group|Attributes page appears.
5.Select the TSorderBO property.
Rules currently defined for online customer orders appear.
6.Click 'Add Rule'.
A blank rule appears.
7.From the 'Attribute Name' field, select the Gifts: Default Receipt Thank You Letter attribute by clicking 
and searching for it.
8.From the 'Default Value' field, enter the name of the default thank you letter template.
9.Click 'Apply'.
A window confirms that the group was updated.
10.Click 'OK'.
