Customers can reprint tickets that they have ordered. When tickets are reprinted, the previously issued tickets are cancelled and new tickets with new ticket numbers are reissued.
Customers can also forward tickets to someone else by entering their email address. In this case, the original tickets are also cancelled and reprinted and redirected to the new party via the entered email address.
Tickets can only be forwarded while the event is still on-sale. If the ticket is part of a bundle, the bundle must still be on-sale too.
In both cases when a ticket is reprinted or forwarded, a new PDF for the forwarded tickets is sent to the entered email address. A Cancel Tickets Confirmation email is also sent to the email address associated to the cancelled tickets. The default template can be set for the role on the Application Security - Roles|Basic Page, or globally via the Registry. For more information, refer to Setting Confirmation/Invoice Templates.
Once configured, tickets can be forwarded, regardless of the delivery method on the original tickets. The original order does not need to have a 'print-at-home' delivery method to be forwarded or reprinted Online. There is also no restrictions regarding where the order was generated. Tickets ordered through the desktop application can also be reprinted and forwarded.
The Configuring Ticket Reprinting & Forwarding section describe how to create an email delivery method and assign it to events, and how to turn on the ticket reprinting and forwarding functionality for WebSales.
The Using Ticket Reprinting & Forwarding section describes how customers reprint and forward electronic tickets.
