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Customer Services is the gateway to your customer ticketing service. This is where you interact with your customer base to provide personalized service.
From within Customer Services, you can build and manage customer profile data, take orders, find the best available seats quickly, manage bundles, create and manage notes, manage the purchase and use of gift certificates or gift cards, process donations and view your end of day balance. For information about the common elements of Customer Services, refer to About Promotions and Current Customer and Order Status. |
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Description |
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The Customers tab allows you to add a customer, locate existing customers, modify customer information, create notes and so on. |
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The Order tab allows you to manage orders and order related information. |
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The Events tab allows you to search for and select events using various methods, perform a quick sale and check seating availability. |
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The Bundles tab allows you to search for available bundles, view bundle details and purchase by venue map. |
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The Miscellaneous Items tab allows you to search for available miscellaneous items, view miscellaneous item details and purchase items. |
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The Offers tab allows you to search for offers that have been made to customers, view the details of customer offers and create new offers for customers. |
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The Gift Certs/Cards tab allows you to search for those gift certificates and gift cards purchased by customers and view their details. |
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The Gifts tab allows you to search for existing donations to add them to orders and offers. |
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The End of Day Balance tab allows you to view the details for orders, customers and ticket sales as well as a summary view of sales by payment method. |
