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The Handling Customer Orders section outlines how to create and modify orders:

•Creating an Order

•Customers, Agents and Orders

▪About Agents

▪Adding a Customer to an Order

▪Billing Customer, Shipping Customer and Agent Email Delivery Combinations

▪Changing Customers, Contacts and Addresses on an Order

▪Removing a Customer from an Order

▪Assigning a Customer to an Admission

•Event Seating Requests

•Making a Reservation

•Modifying Seats on an Order

•Exchanging Bundle Seats

•Managing Customer Passes on an Order

•Printing Orders

▪Printing or Reprinting

▪Preprinting

▪Printing a Payment Receipt

▪Printing Gift Certificates and Gift Cards

•Generating an Invoice

•The Confirmation Email Invoice Template Versus the Order Confirmation Email Template

•Generating a Tax Receipt

•Voiding and Reissuing a Tax Receipt

•Ticket Usage Statuses

•Ticket Resale Statuses

•Order History

The Handling Customer Payments section section outlines how to accept, refund, void and cancel payments using various methods:

•Handling Customer Payments

•Currency Conversions

•Using Credit and Debit Cards

•Credit Card Troubleshooting

•Using Gift Certificates and Gift Cards

•Using a Customer's Account Balance

•Using Direct Debit (UK)

•Using an Electronic Check (US/TouchNet)

•Using Multiple Payment Methods

•Scheduling Payments

▪Scheduling a Single Payment

▪Creating an Ad Hoc Payment Plan

▪Modifying a Scheduled Payment or Ad Hoc Payment Plan

▪Processing a Scheduled Payment or Ad Hoc Payment Plan

▪Deleting a Scheduled Payment or Ad Hoc Payment Plan

•Voiding, Cancelling and Refunding Payments

▪Refunding a Payment

▪Voiding a Payment

▪Cancelling a Payment

▪Partially Refunding a Payment

▪Refunding a Payment Using a Different Payment Method

▪Cancelling or Voiding a Refund