•Example – Changing Hold Types for Specific Seats
•Example – Adding Seats to a Hold Type
You can change or release holds, price zones or fill zones for one or more events.
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Information You cannot modify a held seat associated to a hold type if your role does not have access to it. |
To change or release holds, price zones or fill zones:
1.Open Utilities from the Desktop.
2.Select the Admissions tab.
The Admissions|Values page appears.
3.Search for and select the events with third-party that you want to add or cancel.
Your search results appear in the Matching Events section. If multiple pages of search results are displayed, you can use the '<' and '>' buttons to open the additional pages.
4.To update holds and price zones for specific events, select the check box next to each event.
Click 'Select All' to select all of the events on the current page. This will not select events on other pages. If you want to update holds and price zones for all of the events in the search results, you can choose to do so at the end of this procedure.
5.Select the 'Hold Value ID From' or 'Price Value ID From' radio button.
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Hint You can change multiple price zones and hold types to a single new value at the same time. If you want to change the price zone or hold type to multiple new values, you must do so one at time. |
6.Select the hold(s) or price zone(s) that you want to update from the corresponding list.
7.Select the hold or price zone that you want to replace the existing value(s) with from the corresponding 'To' dropdown.
To release holds, select the blank option.
8.Use the update admission templates - additional criteria to further specify the seats to update.
9.If you want to update sold seats, select the 'Update Sold Seats?' check box.
10.Click 'Update Selected Events'.
A window prompts you confirm the update to the selected admissions.
11.Click 'OK'.
A window confirms that the admissions were updated.
12.Click 'OK'.
Example – Changing Hold Types for Specific Seats
In the following example, Event A and Event B will have seats A14-17 on the Main Floor changed from House Hold seats to Sponsor Hold seats.
Field |
Value |
Matching Events |
Event A Event B |
Hold Value ID From |
House Hold |
Hold Value ID To |
Sponsor Hold |
Section |
Main Floor |
Row(s) |
A |
Seats |
14 15 16 17 |
Only seats that were on the House Hold will be updated. For example, if seat A17 was not a House Hold seat, only seats A14-16 will be changed.
Example – Adding Seats to a Hold Type
In the following example, seat S13 on the Main Floor, which is currently not assigned a hold type, is assigned as a House Hold for Event A and Event B.
Field |
Value |
Matching Events |
Event A Event B |
Hold Value ID From |
no selection |
Hold Value ID To |
House Hold |
Section |
Main Floor |
Row(s) |
S |
Seats |
13 |
In this example, by not selecting a value from the 'Hold Value ID From' dropdown, we can assign a seat a hold type.
