If a ticket fails, a failure message is displayed below the bar code. A failure can occur for various reasons:
Failure Reason |
Description |
Resolution |
Ticket number does not exist |
An invalid ticket number has been entered and the ticket's error status is changed to Ticket Not Found. |
You can attempt to scan the ticket again or you may need to manually enter the ticket number. |
Unable to mark ticket - ticket is already taken |
The ticket has already been scanned In or Out (based on your 'Scan Type') and the ticket's error status is changed to Ticket Used. |
Ensure you have selected the correct scan direction (In or Out) before retrying. For more information, refer to Marking Tickets. |
This page contains secure/non-secure items. Do you want to continue? |
The location of the .WAV files used for the 'Pass Sound' and 'Fail Sound' sounds are not mapped properly. |
Verify the paths of the .WAV files in the 'Pass Sound' and 'Fail Sound' fields in the Registry - Registry::EN::Application::Gate Management::Notification node. Sound notifications are not currently available to the AudienceView Unlimited Scan app. |
Ticket does not belong to any of the selected events |
The ticket number is valid but not for the event(s) selected and the ticket's error status is changed to Wrong Event. |
Ensure you have selected the correct event. You can change your event, by clicking the Options button at the bottom of the page. For more information, refer to Marking Tickets. |
Unable to mark ticket(s) - Incorrect gate |
Based on the gate you have selected, the ticket is not allowed access and the ticket's error status is changed to Wrong Gate. |
Ensure you have selected the correct scan type (In or Out) and the correct gate. To change the gate, click the Options button at the bottom of the page. If the ticket holder was scanned in without a gate, the ticket holder must also be scanned out without a gate. |
Unable to mark ticket(s) - ticket status is invalid. |
The system cannot mark the ticket because of the ticket's current status. This error can occur for various reasons such as attempting to scan a cancelled ticket, attempting to scan a ticket Out which has not be scanned In (or vice versa), or the system cannot write to the database. |
Ensure you have selected the correct scan type (In or Out). If the ticket has been cancelled, the cancellation reason appears below the error message. You may need to speak to your manager or system administrator for further assistance to resolve this error. |
