A failed login occurs each time an invalid user name and password combination is entered. When a user has exceeded the allowable number of failed login attempts defined (set in the Number of allowed failed login attempts field on the Application Security - Users|Basic page or in the Registry), the application locks the user account preventing that user from logging in until the account has been unlocked.
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Information If the user has forgotten his/her password, set a new password as described in Assigning a New Password. |
To unlock a user account:
1.Open Application Security from the Desktop.
2.Select the Users tab.
The Users|Search page appears.
3.Search for and select the user that you want to unlock.
The Users|Basic page appears.
4.The 'Failed login attempts' field indicates how many times an invalid user name and password combination was entered for this user.
5.Click 'Unlock User'.
A window confirms that the user was unlocked.
6.Click 'OK'.
Once you reload the page, the 'Failed login attempts' is reset to zero.
