The following table describes some troubleshooting for common credit card failures. If you encounter a situation not described in this table, ask your system administrator for assistance.
Result |
Pop-up Message Displayed |
Screen Message |
Action Required |
Transaction declined due to invalid card. |
Sale payment failed! Please check your transactions. |
105 Not complete DECLINE Debit terminal indicates invalid card. |
If the customer wants to try again or use a different debit card, click 'Create' or 'Apply' again. If you need to enter a different card type, select the 'Delete' check box next to the payment and click 'Update Details' to delete the payment. Start over with a new payment. |
Transaction declined due to incorrect P.I.N. |
Sale payment failed! Please check your transactions. |
205 Not complete DECLINE Debit terminal indicates wrong P.I.N. |
If the customer wants to try again or use a different debit card, click 'Create' or 'Apply' again. If you need to enter a different card type, select the 'Delete' check box next to the payment and click 'Update Details' to delete the payment. Start over with a new payment. |
Customer does not swipe card soon enough after 'Create' or 'Apply' is selected. |
Sale payment failed! Please check your transactions. |
798 Please retry DECLINE |
'Create' or 'Apply' again. |
Transaction declined due to insufficient funds |
Sale payment failed! Please check your transactions. |
95 Not complete DECLINE Debit terminal indicates insufficient funds. |
If the customer thinks it should have been approved and wants to try again or if he/she wants to use a different debit card, click 'Create' or 'Apply' again. If you need to enter a different card type, select the 'Delete' check box next to the payment and click 'Update Details' to delete the payment. Start over with a new payment. |
Transaction approved |
none - amount due is adjusted and payment section is minimized |
Approved -##### [authorization code] |
none, continue creating the order |
Transaction declined, pending call for authorization |
Sale payment failed! Please check your transactions. |
Call for Auth |
Call for authorization. If you get authorization, manually enter the authorization code in the 'Authorization Code' field and select 'Create' or 'Apply'. |
Transaction failed due to expired card |
Sale payment failed! Please check your transactions. |
Invalid Exp. Date DECLINE |
Check that you entered the expiry date correctly. If the card has expired, you will need a different card from the customer. |
Transaction failed due to invalid card number |
Sale payment failed! Please check your transactions. |
Mismatch Account Type DECLINE |
Correct the card number and select 'Create' or 'Apply'. If you need to enter a different card type, select the 'Delete' check box next to the payment and select 'Update Details' to delete the payment. Start over with a new payment. |
Transaction failed due to incomplete data |
The payment request is incomplete. |
none |
Complete the required data and select 'Create' or 'Apply'. |
Customer starts to use debit terminal, but does not enter all required information leaves it unfinished. |
No response from the payment gateway. |
none |
Click 'Create' or 'Apply' again. |
