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Navigation: Event Configuration > Event Configuration - Events > Configuring Events Event Questions |
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The Event Configuration - Events|Questions and Terms page allows you to ask customers required and optional questions at the event and admission levels.
For example, if you want to ensure that every admission is sold to people who are legal drinking age, a Required Order Line Item question could be created. The questions and responses would appear on the Customer Services - Order|Seats|Seats page. If you wanted to ask how the customer found out about the event, you could create an Optional Order question. The questions and responses would appear on the Customer Services - Order|Summary page.
You can also ask existing questions that have been created via General Configuration ;to an event.
Select one of the titles below for more information about:
To create an event-specific question: 1.Open Event Configuration from the Desktop. 2.Select the Events tab. 3.Search for and select the event that you want to add a limit to. 4.Select the Questions and Terms tab. 5.Click 'Create Question' 6.Complete the following: a.Required: Select one of the following: i.Optional: Customers do not have to answer the question. ii.Required: Customers will be required to answer the question before the order can be completed. b.Level: Select one of the following:: i.Order: The question will be asked once per order regardless of the number of tickets that are purchased. ii.Order Line Item: The questions will be asked for each ticket that is purchased. c.Category: Enter a name to categorize the questions (Marketing, personal). This is displayed when searching for a question. d.Question Body: Enter the actual question. e.Number of Responses: Enter the number of allowed responses. If you use this option and attach a 'Response List', be sure to set the 'Unbound' field to No, otherwise the responses will always be limited to one. f.Rank: Enter a number to determine the order that questions will be displayed online. g.Response List: Optionally, attach a list of responses. This allows you to limit the response to the question to a predefined list. Click h.Default Answer: Optionally, enter a default answer for the question. i.Subtype: Optionally, select a subtype. j.Options: If you are not attaching a 'Repsonse List', you can add ad hoc answers. If a 'Response List' has been attached, the responses entered in these fields will override the list. k.Mode: Defines how the users interact with the question: i.Readable: Defines whether the question is visible. Default indicates Yes. ii.Writeable: Defines whether users can edit the question’s response. Default indicates Yes. iii.Unbound: When using a response list, this defines whether users must select an option from the list or can enter their own value. Yes indicates that users can enter a value. No restricts the response to the list options. Default indicates Yes and should only be changed if you attach a response list. If you are allowing multiple responses with a response list, you must set this value to No. iv.Persistable: Defines whether the response is saved to the database. Persistable data is saved to the database and so can be reloaded by the user at a later time. Non-persistable data only exists in memory and ceases to persist as soon as the user switches to a new order or logs out or whatever it takes to clear memory. v.Optional: Defines whether a response is optional. Default indicates Yes. vi.Masked: Defines whether to mask the response to the question. Default indicates No. Currently, you cannot enable masking. a.Roles: Select the role(s) that are allowed to ask this question. This allows you to restrict access to this question to the selected roles. 7.For each question you want to ask, repeat the process from Step 5. 8.Click 'Apply'. 9.Click 'OK'.
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To add an existing question (created via General Configuration) to an event: 1.Open Event Configuration from the Desktop. 2.Select the Events tab. 3.Search for and select the event that you want to add a question to. 4.Select the Questions and Terms tab. 5.Click 'Search Question' 6.Search for a question. 7.Select one of the following from the 'Required' dropdown: ▪Optional: Customers have the option of answering the question ▪Required: Customers will be required to answer the question
8.Select one of the following from the 'Level' dropdown: ▪Order: The question will be asked once per order regardless of the number of tickets that are purchased. ▪Order Line Item: The questions will be asked for each ticket that is purchased. 9.For each question you want to associate with the event, repeat the process from Step 5. 10.Click 'Apply'. 11.Click 'OK'.
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To modify an event-specific question: 1.Open Event Configuration from the Desktop. 2.Select the Events tab. 3.Search for and select the event that you want to add a limit to. 4.Select the Questions and Terms tab. 5.Click 'Show/Modify' next to the question that you want to update. ▪If the question was created via the Event Configuration - Events|Questions and Terms page, the question details section will appear and you can update the question as required. ▪If the question was created via the General Configuration - Questions|Basic page and associated to the event, the question details section will appear as read-only. To modify the question, you must access it from General Configuration. The question on the event, and any event that it has been associated with, will be updated the event is loaded. 6.Click 'Apply'. 7.Click 'OK'.
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To delete an event-specific question: 1.Open Event Configuration from the Desktop. 2.Select the Events tab. 3.Search for and select the event that you want to work with. 4.Select the Questions and Terms tab. 5.Select the 'del?' check box next to the question(s) that you want to delete. 6.Click 'Apply'. 7.Click 'OK'.
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