AudienceView Unlimited Product Guides

Field

Description

Question

The actual question.

Required

Whether or not you the customer will be required to answer the question:

•Required: Customers will be required to answer the question.

•Optional: Customers have the option of answering the question.

Level

The way you want the question to be asked:

•Order: The question will be asked once per order regardless of the number of tickets that are purchased.

The questions and responses would appear on the Customer Services - Order|Summary page.

•Order Line Item: The questions will be asked for each ticket that is purchased.

The questions and responses would appear on the Customer Services - Order|Seats|Seats page.

Field

Description

Category

Used to categorize your questions (Marketing, personal). This is displayed when searching for a question.

Question Body

The actual question.

Number of Responses

The number of responses allowed. If you use this option and attach a 'Response List', be sure to set the 'Unbound' field to No, otherwise the responses will always be limited to one.

If you are not using a 'Response List', allowing more than two responses will display a single field. Desktop users can click to enter additional responses. Once Desktop users reach the 'Number of Response' limit, will no longer appear next to the fields.

Customers however will always only be able to enter one response online.

Display Order

The order that questions will be displayed online in descending order.

Response List

Limits the response to the question to a predefined list.

Click to select a list.

Default Answer

The default answer for the question. If you selected a 'Response List', this default should reflect an option available in the associated list.

Subtype

Alters the way that the question is presented or validated (selecting Color enables the colour selector).

Question Answers

Add ad hoc answers without attaching a list. The responses entered in these fields will override the list attached to the 'Response List' field.

Mode

How the users interact with the question:

•Readable: Defines whether the question is visible. Default indicates Yes.

•Writeable: Defines whether users can edit the question’s response. Default indicates Yes.

•Unbound: When using a response list, this defines whether users must select an option from the list or can enter their own value. Yes indicates that users can enter a value. No restricts the response to the list options. Default indicates Yes and should only be changed if you attach a response list. If you are allowing multiple responses with a response list, you must set this value to No.

•Persistable: Defines whether the response is saved to the database. Persistable data is saved to the database and so can be reloaded by the user at a later time. Non-persistable data only exists in memory and ceases to persist as soon as the user switches to a new order or logs out or whatever it takes to clear memory.

•Optional: Defines whether a response is optional. Default indicates Yes.

•Masked: Defines whether to mask the response to the question. Default indicates No. Currently, you cannot enable masking.

Roles allowed to ask this question

Restricts access to the question to the selected role(s).

Field

Description

Data [1-8]

Store additional information specific to your organization.

Any data entered into these fields is searchable through Business Intelligence. To modify a data label, navigate to the Registry - Registry::EN::Business Objects::TSperformanceBO::Event Questions::Questions node and select the field that you want to re-label.

Multidata [1-2]

Store additional information specific to your organization. Click to add additional fields.

Any data entered into these fields is searchable through Business Intelligence. To modify a multidata field label, navigate to the Registry - Registry::EN::Business Objects::TSperformanceBO::Event Questions::Questions node and select the field that you want to re-label.