When bundles have been configured with exchange rules customers, in the majority of cases, will be able to handle their own exchanges online, but if the order already has a balance owing or the exchange will leave a balance, customers may need to contact the ticket office.
To enable the Desktop exchange workflow:
1.Open Application Security from the Desktop.
2.Select the Groups tab.
The Group|Search page appears.
3.Search for and select the group you want to make exchanges.
The Groups|Basic page appears.
4.Select the Content tab.
The Group|Content page appears.
5.Select Customer Services.
6.Hold CTRL and select Order Bundles Exchanges.
7.Select the Permissions tab.
The Group|Permissions page appears.
8.Select TSorderBO.
9.Hold CTRL and select exchangeBundleAdmissions.
10.Select TSperformanceSearchBO.
11.Hold CTRL and select:
▪bundleExchangeSearch
▪load
▪search
12.Select TSmapBO.
13.Hold CTRL and select:
▪loadBundleExchangeMap
▪loadBundleExchangeBestAvailable
14.Click 'Apply'.
A window confirms that the group was updated.
15.Click 'OK'.
