The Utilities - Renewals|Seating page allows you to define what seats/events/bundles customers will be offered for their renewal based on their previous purchases.
The following image illustrates the Utilities - Renewals|Seating page:
Depending on the option selected from the 'Renewal Mapping' dropdown the Utilities - Renewals|Seating page will consist of the following properties:
Field |
Description |
Name |
The name of the seating rule. Seating rule names do not have to be unique. |
Description |
A brief description of the seating rule. |
Renewal Mapping |
You can update orders and renew subscriptions in the following ways: •Bundle to Bundle: Customers who purchased the original (source) bundle will be offered the selected renewal (destination) bundle. •Bundle to Event: Customers who purchased the original (source) bundle will be offered the selected renewal (destination) event(s). •Event to Bundle: Customers who purchased the original (source) event will be offered the selected renewal (destination) bundle. •Event to Event: Customers who purchased the original (source) event will be offered the selected renewal (destination) event(s). •Remove Event: Customers who purchased the selected event ('Event From') will have the event removed from their order(s). •Remove Bundle: Customers who purchased the selected event ('Bundle From') will have the bundle removed from their order(s).
Depending on the option selected, the available and mandatory fields on the Renewal|Seating page will change. For more information, refer to Renewal Mapping. |
Bundle From |
This field only appears if Bundle to Bundle or Bundle to Event was selected from the 'Renewal Mapping' field. The name of the bundle on the order. Click |
Bundle To |
This field only appears if Bundle to Bundle or Event to Bundle was selected from the 'Renewal Mapping' field. The name of the bundle included in the offer. Click |
Event To |
The name of the events included in the offer. Click |
Seating Options |
The seating option from the dropdown: •Best Available Any: When multiple events are included in the offer, this option will select the best available seat for each event (A1, D14, B12). •Best Available Same Seat: When multiple events are included in the offer, this option will select the same best available seat across all events (A1, A1, A1). •From Source: Selects the same seats as the original (source) order. When this option is selected, you cannot select Supplied from the price type option section. |
Balancing Misc Item |
This field only appears if Remove Bundle or Remove Event was selected from the 'Renewal Mapping' field. If you are entering a value in the 'Rate' field and you do not want to leave overpaid orders, click You should create a specific miscellaneous item as a refund holder. For more information, refer to Product Configuration - Miscellaneous Items. |
Rate |
This field only appears if Remove Bundle or Remove Event was selected from the 'Renewal Mapping' field. The amount that you want to refund to the customer. If you want to refund a percentage of the order value, ensure that you enter % after the value. If you do not enter a rate, the entire order amount will be refunded. |
Event From |
This field only appears if Event to Bundle or Event to Event was selected from the 'Renewal Mapping' field. The event on the order. Click |
Price Zone |
Specifies the price zone(s) this offer’s admissions are applicable for. This field does not appear if From Source is selected fromt he 'Seating Options' dropdown. |
Hold Type |
Specifies the type of held seats this offer’s admissions are applicable for. This field does not appear if From Source is selected fromt he 'Seating Options' dropdown. |
Use Offer Promo Code |
When renewing an offer to an event with an associated on-calendar/on-sale promotion, you must select to use the promotion: •No: The promotion is ignored. This is the default setting. •Yes: The promotion will be used. You must enter the promotion associated with the event in the Renewals|Details page 'Offer Promotion Code' field.
This field only appears when the 'Renewal Type' on the Renewals|Details page is set to Offer. |
Price Type Option Section
The price type option section consists of three options:
•From Source: The price type used for the renewal (destination) offer will be the same as the price type for the original (source) order.
•Mapping: Allows you to change price types from the original (source) order to different price types in the renewal (destination) offer.
•Supplied: Allows you to offer a defined number of admissions per price type using the price types from the 'Event To' or 'Bundle To' fields.
For more information on the available option, refer to Step 6 of Creating a Renewal Seating Rule (click on the option).
From Source
When From Source is selected, the renewal (destination) offer will use the same pricing as the original (source) order.
Mapping
When Mapping is selected, you can change specific price types from the original (source) order to specific price types associated to the event(s) of the renewal (destination) offer (set in the 'Event To' field).
Supplied
When Supplied is selected, you can select the number of admissions per price type that will be included in the offer. The price types from the destination event/bundle will be used.
