You can use the Check Status option to check the status of the ticket instead of marking it and updating its status. The yellow background colour (or the colour configured by your system administrator) is the default colour used to indicate the use of this option. For more information, refer to Access Control Notifications.
To check the status of a ticket:
1.Log on to Access Control as described in Logging On to Access Control.
The Options Page appears.
2.Use the table below to complete the fields relevant for checking the ticket’s status. The options not described are not applicable when checking a ticket’s status. For more information on these fields, refer to Marking Tickets.
Field |
Description |
User Role |
Select your user role from the 'User Role' dropdown if it is not already selected. |
Events |
Verify the event for which you will be scanning tickets next to the Events field. To change the event, refer to Searching for a Event in Access Control. It is not required that you select the relevant event for the ticket. However, if you check the status for a ticket which is not for the selected event, Access Control will not indicate what event the ticket is for. |
Check Status |
Select the check box to specify that you are not marking tickets. |
Show Customer Detail |
Select the check box if you want to view the following customer information for successful scans: •Customer Number •Customer Type •Customer Class •Customer Owner •Organization Type •Organization Name
For more information, refer to Showing Order and Customer Details. |
Show Order Detail |
Select the check box if you want to view the following order information for successful scans: •Order Number •Amount Due
For more information, refer to Showing Order and Customer Details. Once you scan a ticket with the Check Status option enabled, the image below illustrates an example result: |
