The Call Over report lists the details for all of the customers who have tickets on order for a specified event.
Criteria
The following table describes this report’s criteria:
Criteria |
Description |
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Event Code |
Filters the report by a specific event. Click |
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Report Output By |
Enables you to sort the report by: •Customer Number •Last Name •Order Number •Section Row Number |
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Customer Number |
Filters the report by specific customers and agents (if applicable). Click |
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Create User Role |
Filters by the selected user role(s). This is the user who created the order. |
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Create User Role Group |
Filters by the selected user role group(s). This is the user who created the order. |
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Display Charge Types |
Enables you to further expand the report by adding columns based on the selected charge types: •Commission •Service Charge •Tax
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The following criteria is available under the customer marketing data section:
Criteria |
Description |
Customer Marketing Data Fields |
Filters the report by the specified customer marketing data. Customer marketing data is collected when the user creates the order. Once you have selected a Customer Marketing Data Option from the dropdown, you must enter the exact value for the marketing data in the associated 'Customer Marketing Data Option Value' field. The selected marketing data will be ignored if you do not enter a value. If the data field has an associated list (a list of available options), you must enter the Key for the list option that you want to use, not the label as it is seen by users.
If when selecting a marketing data field, you see “data1” or “data2” as options rather than the labels that you use for collecting marketing data, speak to your system administrator to update the application to reflect the actual labels. |
The following criteria is available under the order marketing data section:
Criteria |
Description |
Order Marketing Data Fields |
Filters the report by the specified customer marketing data. Order marketing data is collected when the user creates the order. Once you have selected a Order Marketing Data Option from the dropdown, you must enter the exact value for the marketing data in the associated 'Order Marketing Data Option Value' field. The selected marketing data will be ignored if you do not enter a value. If the data field has an associated list (a list of available options), you must enter the Key for the list option that you want to use, not the label as it is seen by users.
If when selecting a marketing data field, you see “data1” or “data2” as options rather than the labels that you use for collecting marketing data, speak to your system administrator to update the application to reflect the actual labels. |
Output
If an order has an agent and no billing customer, the agent's 'Customer #', 'Organization Name' and 'Contact Name' information will appear.
If the order has a billing customer (regardless of whether or not the order has an agent), the billing customer's 'Customer #', 'Organization Name' and 'Contact Name' will appear.
The following table describes the report’s output:
Field |
Description |
Customer # |
Displays the customer number. |
Order # |
Displays the order number. |
Organization Name |
Displays the name of the customer/organization. |
Seat Count |
Displays the total number of seats purchased for the specified event. |
Section |
Displays the section where the seats reside. |
Row |
Displays the row where the seats reside. |
Seat(s) |
Displays the seat number(s) purchased for the specified event. |
Price Type |
Displays the price type of the ticket. |
Face Price |
Displays the face value of the ticket(s) purchased. This value excludes any charges that not selected for output in the 'Display Charge Types' field. |
Net |
Displays the net value of the ticket(s) purchased. |
Tax |
Displays the amount of tax that was charged to the ticket(s) purchased. |
Gross |
Displays the gross value of the ticket(s) purchased. |
