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Billing Customer, Shipping Customer & Agent Email Delivery Combinations |
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The following table outlines the combinations of customer types that can be associated to an order and which one will receive which communication.
For information about which template will be sent, refer to The Confirmation Email Invoice Template Versus Order Confirmation Email Template.
Billing Customer |
Shipping Customer |
Agent |
Confirmation Email |
Shipping Template |
Ticket Recipient |
Invoice Names |
Yes |
No |
No |
Billing Customer
Names Used: Billing Customer |
N/A |
Billing |
Billing Customer |
Yes |
Yes |
No |
Billing customer
Names Used: Billing Customer, Shipping Customer |
Shipping Customer (only for the Email delivery method)
Names Used: Billing Customer, Shipping Customer |
Shipping |
Billing Customer Shipping Customer |
No |
No |
Yes |
Agent
Names Used: Agent |
N/A |
Agent |
Agent |
No |
Yes |
Yes |
Agent
Names Used: Agent, Shipping Customer |
Shipping Customer (only for the Email delivery method)
Names Used: Agent, Shipping Customer |
Shipping |
Agent Shipping Customer |
Yes |
No |
Yes |
Agent Billing customer
Names Used: Agent, Billing Customer |
N/A |
Billing |
Agent Billing Customer |
Yes |
Yes |
Yes |
Agent Billing Customer
Names Used: Agent, Billing Customer, Shipping Customer |
Shipping Customer (only for the Email delivery method)
Names Used: Agent, Billing Customer, Shipping Customer |
Shipping |
Agent Billing Customer Shipping Customer |
