Gates are the physical entrance or exit point of a venue, and zones are the areas on either side of a gate (in and out). Gates can be used to permit or restrict access to zones.
Zones should be configured before gates are created. For more information, refer to Configuring Venue Zones.
You can use the Event Configuration - Events|Gates page to specify the areas your customers can access when entering or leaving their seat section for a particular event.
The following image illustrates the Event Configuration - Events|Gates page:
Gates Section
The gates section provides an overview of the gates that have already been configured against the venue.
The following image illustrates the gates section of the Event Configuration - Events|Gates page:
The gates section of the Event Configuration - Events|Gates page contains the following properties:
Property |
Description |
Name |
The unique name of the gate. |
Enter Into Zone |
The zone that the gate allows access in or out of . |
Allowed In |
Identifies whether or not tickets can be scanned in through the gate. •Enabled: Ticket can be scanned in through the gate. •Disabled: Tickets cannot be scanned in through the gate. |
Allowed Out |
Identifies whether or not tickets can be scanned out through the gate. •Enabled: Ticket can be scanned out through the gate. •Disabled: Tickets cannot be scanned out through the gate. |
Print on Ticket |
Identifies whether or not the gate will be printed on the physical ticket. •Enabled: The gate can be printed on tickets. •Disabled: The gate cannot be printed on tickets. |
Allow Re-Entry |
Identifies whether or not tickets can be scanned in or out of the gate multiple times. •Prohibited: The ticket can only be scanned in or out of the gate once. •Allowed: The ticket can be scanned in or out of the gate multiple times. |
If you want to override an existing venue gate, select it from the dropdown and click 'Override Venue Gate'.
Edit Gate Section
The following image illustrates the edit gate section of the Event Configuration - Events|Gates page:
The edit gate section of the Event Configuration - Events|Gates page contains the following properties:
Property |
Description |
Name |
The unique name of the gate. If you are overriding an existing gate, this field will be read-only. |
Enter Into Zone |
The zone that the gate allows access in or out of. |
Allow Scan In |
Enables the ability to scan in through the gate. |
Allow Scan Out |
Enables the ability to scan out through the gate. |
Allow Re-Entry |
Enables the ability to scan in/out of the gate multiple times. |
Do not print/assign this gate |
Enables the ability to print the gate on customers' physical tickets. |
Access Rules Section
The access rules section of the Event Configuration - Events|Gates page allows you to create event specific gate access rules that specify which rows, seats and even price types within a section can use a particular gate. Gates without rules and restrictions can be accessed by all ticket holders.
The following image illustrates the access rules section of the Event Configuration - Events|Gates page:
The access rules section of the Event Configuration - Events|Gates page contains the following properties:
Property |
Description |
Start Time Offset |
The amount of time prior to the 'Start Date/Time' (defined on the Events|Basic page) that customers can access the gate. Click |
End Time Offset |
The amount of time after the 'End Date/Time' (defined on the Events|Basic page) that customers can access the gate. Click |
Price Type |
Select the price type(s) that you want to allow access via the gate. |
Sections |
Select the section(s) that you want to allow access via the gate. An external gate should contain all sections that can be accessed through any zone behind the gate. For example, if your venue only has one gate, you should include all sections, otherwise ticket holders would not be able to enter the venue. If you do not specify a section, tickets holders will be granted access through a gate based on the event or zone information. |
Row Start |
Enter the first row that you want to allow access via the gate. |
Row End |
Enter the last row that you want to allow access via the gate (if A is entered in the 'Row Start' field and C is entered in the 'Row End' field, only the first three rows of the section can access the gate). |
Seat Start |
Enter the first seat that you want to allow access via the gate. |
Seat End |
Enter the last seat that you want to allow access via the gate (if 1 is entered in the 'Seat Start' field and 5 is entered in the 'Seat End' field, only the first five seats in the specified rows can access the gate). |
