The following steps describe how to create a simple dynamic value that joins the contact’s first and last names. Once created, it can be added to a template using the Tickets|Elements page.
When you create a dynamic value, you must know the name of the element that you want to work with. For a complete list of elements and their syntax, refer to the General Configuration - Lists|Entries page of the short TSorderBO parameters list or Ticket Template Attributes.
To create a simple dynamic value:
1.Open General Configuration from the Desktop.
2.Select the Tickets tab.
The Tickets|Search page.
3.Search for and select the template that you want to use a simple dynamic value with.
The Tickets|Basic page appears.
Once you create a dynamic value, it can be used by any ticket template.
4.Select the Dynamic Values tab.
The Tickets|Dynamic Values page appears.
5.Click 'Add Value'.
The application inserts fields in the rules area.
6.Since we are joining the contact’s first and last name, enter Full Name in the 'Name' field.
Elements must be enclosed in braces ({}) and double colons (::) must separate the node from its data element. You can use characters (hyphens, plus signs, or spaces) between elements if required. For example, {Contact::last_name}, {Contact::first_name}. For more examples, refer to Example Dynamic Values.
7.To join a contact’s first and last name, in the 'Default Pattern' field, enter: {Contact::first_name} {Contact::last_name}.
The format to add elements to the ticket template is {node::data element} where node is the node name and the data element is the data. In the example above, Contact is the node and first_name and last_name are the data elements.
For a full list of elements and their syntax, refer to the General Configuration - Lists|Entries page of the short TSorderBO parameters list or Ticket Template Attributes.
8.Click 'Apply'.
A window confirms that the ticket template was updated.
9.Click 'OK'.
Once saved, the element appears on the Tickets|Elements page in the 'Conditional Value' and 'Left Condition' dropdowns as DV::Full Name.
