Dynamic values allow you to join two or more ticket elements to create a single computed value and to apply one or more conditions against an element or computed value. Once you create a dynamic value, it is available for use on any ticket from the Tickets|Elements page.
The following sections describe how to work with dynamic values:
•Creating a Simple Dynamic Value
Describes how to create a simple dynamic value that combines a contact’s first and last name.
•Creating a Conditional Dynamic Value
Describes how to create a conditional dynamic value that abbreviates the section name on a ticket
•Example Dynamic Values
Provides additional examples to insert line breaks, sum values, check for a value and extract a substring of a value.
Should you need help creating more complex dynamic values, contact Support.
