To delete a device:
1.Open General Configuration from the Desktop.
2.Select the Tickets tab.
The Tickets|Search page.
3.Search for and select the template with the device that you want to delete.
The Tickets|Basic page appears. The devices are displayed in the devices section. The current device is highlighted for editing.
4.Select the 'del?' check box next to the device you want to delete.
If the device is selected for editing, the 'del?' check box is not visible. You need to click another device to expose the check box.
5.Click 'Apply'.
A window confirms that the template was updated.
6.Click 'OK'.
