AudienceView Unlimited 7  Product Guides

Below are some tips and tricks for creating a limit.

•If an active limit has 'Customer Group' set to Customer, all sales require a customer, even if the limit is not set for that role.
If a price type has a customer limit assigned to the Internet role only, any user creating an order using that price type must assign a customer even though the limit does not directly impact that order.

oThis means that any event with an active customer limit cannot be sold through Quick Sale.

•Price types and promotions can only be set with one 'Customer Group' and one 'Item Group' each. If, for example, you want to set both a maximum tickets per customer limit and a system wide limit of tickets, assign a System limit to the promotion and a Customer limit to the price type.

oDo not use this configuration during a large on-sale.

•If you delete a limit, reset the 'Item Group' to None to stop limit validation.

•Adding the Manage Over Caps 'Option' to a role allows the role to exceed the rules of the limit while adding or removing seats on the order. The order has to be within the limits before the order is saved or a payment is processed.

•If a customer has multiple, active copies of a promotion with an active customer limit (through benefits/memberships), those limits aree combined. If the promotion has a 'Cap' of 1 and the customer has two active copies of it, they can purchase 2 tickets.

You can set a limit on how many admissions can be purchased under various scenarios, including how many can be purchased using a particular promotion. This provides an efficient and flexible way to control admission inventory and pricing.

To set a promotion limit:

1.Open Product Configuration from the Desktop.

2.Select the Promotions tab.
The Promotions|Search page appears.

3.Search for and select the promotion that you want to add a limit to.
The Promotions|Details page appears.

4.Select the Limits tab.
The Promotions|Limits page appears.

5.Item Group: This determines what the 'Cap' will be counted against:

▪None: No admission counting will be performed.

▪Performance: The promotion can be used per event until the 'Cap' is reached.

▪Series: The promotion can be used across events in the same 'Series' (defined on the Event Configuration - Event|Basic page) until the 'Cap' is reached.

▪Series Group: The promotion can be used across events in the same 'Series Group' (defined on the Event Configuration - Event|Basic page) until the 'Cap' is reached.

▪System: The promotion can be used system-wide until the 'Cap' is reached.

▪Week of the Year: The promotion can be used within the same week (in the current year) starting on the Sunday until the 'Cap' is reached.

6.Select one of the following options from the 'Customer Group' dropdown. This detemines what the 'Cap' field is being applied to:

▪Customer: The customer group limit will be applied per customer account.

▪System: The customer group limit will be applied system-wide.

7.Click 'Add Limit'.
A new limit row appears.

8.Select the role(s) that you would like to apply the new limit to.

9.Min/Order: Enter the minimum number of admissions that can be purchased per order for this promotion. If a value is not entered, no minimum per order restriction is applied.

10.Max/Order: Enter the maximum number of admissions that can be purchased per order for this promotion. If a value is not entered, no maximum per order restriction is applied.

11.Increment: Enter the incremental number of admissions that can be purchased per order for this promotion (if this is set to 2 then customers can purchase 2, 4, 6 admissions and so on). If a value is not entered, no incremental restriction is applied.

12.Cap: Enter the maximum number of admissions that can be purchased for the combination of the selected 'Item Group' and 'Customer Group' options. If a value is not entered, no 'Cap' limit is applied.

13.Start Date: Click to select a date.

14.End Date: Click to select a date.

15.For every limit that you would like to add, repeat the process from Step 7.

16.Click 'Apply'.
A window confirms that the promotion was updated.

17.Click 'OK'.

To delete a promotion limit:

1.Open Product Configuration from the Desktop.

2.Select the Promotions tab.|
ThePromotions|Search page appears.

3.Search for and select the promotion with the limit that you want to delete.
The Promotions|Details page appears.

4.Select the Limits tab.
The Promotions|Limits page appears.

5.Select the check box next to the limit(s) that you want to delete.

6.Click 'Apply'.
A window confirms that the promotion was updated.

7.Click 'OK'.

Select one of the titles below for some example limits:

Example - Eight Tickets Per Order

Common during on-sales, this limits each customer to 8 tickets per order per event but allows them to create as many orders as they like.

oItem Group: Performance

oCustomer Group: Customer

oMin/Order: Blank

oMax/Order: 8

oIncrement: Blank

oCap: Blank

Setting 'Item Group' to Series will restrict sales based on the 'Series Name' instead.

Example - Eight Tickets Total

A stricter version of the per order limit, this limits each customer to only 8 tickets to the event across all orders. The same configuration can be used for items like free or discounted subscriber tickets as part of a season promotion.

•Item Group: Performance

•Customer Group: Customer

•Min/Order: Blank

•Max/Order: Blank

•Increment: Blank

•Cap: 8

Setting 'Item Group' to Series will restrict sales based on the 'Series Name' instead.

Example - Flash Sale

This is useful for social media promotions like "The next 20 tickets sold to tonight's show are half off."

•Item Group: Performance

•Customer Group: System

•Min/Order: Blank

•Max/Order: Blank

•Increment: Blank

•Cap: 20

Set a 'Max/Order' value to further restrict the number of tickets on any one order. Set the 'Item Group' to System as well if you want to limit the promotion to 20 tickets across all events regardless of series or event date.

Example - Buy 1, Get 1

Use this to force customers to purchase tickets in pairs. Larger values can be set for things like selling a full table at a gala. Add a 'Cap' or 'Max/Order' value to limit the total tickets of this type that can be sold.

•Item Group: Performance

•Customer Group: Customer

•Min/Order: Blank

•Max/Order: Blank

•Increment: 2

•Cap: Blank

Example - Group Sales

This will force the customer to add a minimum number of tickets to any order for things like groups of 20. Every order a customer creates will have to meet the minimum value. As this value isn’t easily visible online, consider adding the minimum value to the 'Price Type Name'.

•Item Group: Performance

•Customer Group: Customer

•Min/Order: 20

•Max/Order:

•Increment:

•Cap:

Example - Weekly Limit

Limit customers to a maximum number of tickets each week, in this case 10. Useful for long running popular shows like "Hamilton". A new week begins each Sunday.

•Item Group: Week of Year

•Customer Group: Customer

•Min/Order: 10

•Max/Order: Blank

•Increment: Blank

•Cap: Blank