The following image illustrates the Batch Print section of the Print|Order Print page when the General Print query has been selected:
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Hint You can filter searches by entering an entire word/number or you can use wildcard characters to perform a search using portions of the word/number. |
Selecting the General Print query will enable the following properties on the Print|Order Print page:
Field |
Description |
Customer Number |
Filters the search based on those customers with a customer number within the specified range. Contacts associated to a customer will have the same customer number. |
Customer Class |
Filters the search based on the customer’s class(es). |
Order Number |
Filters the search based on those orders with an order number within the specified range. |
Created on |
Filters the search based on those orders created within the specified date range. Click |
User Name |
Filters the search based on the user name of the ticket seller who created the order. |
Amount Due |
Filters the search based on those orders with an amount owing equal to the amount entered. |
Delivery Method ID |
Filters the search based on the delivery method associated to the order. |
Event Start Date |
Filters the search based on the date of an event with admissions in the order. You can enter a single date or a date range. Click |
Event Request Status |
Filters the search based on the status(es) of an event admission request included in the order. •Cancelled Event: The request has been cancelled. •Chargeable Pending Fulfillment: The cost of the seats is added to the order in which the request is created. The request has not been fulfilled, but when/if it is, the customer will not be charged again for the cost of the seats. •Filled: The request has been filled. •Not Fillable: The request cannot be filled. •Not Chargeable Pending Fulfillment: Cost of the seats is not added to the order in which the request is created. The request has not been fulfilled, but when/if it is, the customer will be charged at that time for the cost of the seats. |
Price Type ID |
Filters the search based on the price type(s) included in the order. |
Price Zone ID |
Filters the search based on the price zone(s) included in the order. |
Hold Zone ID |
Filters the search based on the hold type(s) included in the order. |
Section ID |
Filters the search based on the admission section. |
Row |
Filters the search based on the admission row. |
Pass ID |
Filters the search based on the pass number associated with the admissions. |
Order Admission Print Status |
Filters the search based on the print status of the order admissions. •Unprinted: No tickets on the order have been printed. •Printed: All tickets on the order have been printed.
If an item on the order has been printed, it will not be printed again. If you want to reprint tickets, you must cancel the original tickets first. For more information, refer to Utilities - Print|Print Cancel Page. You can only reprint gift certificates or gift cards from Customer Services. |
Order Charge Print Status |
Filters the search based on the print status of the order charges. •Unprinted: No charges on the order have been printed. •Printed: All charges on the order have been printed. |
Customer Pass Print Status |
Filters the search based on the print status of the passes on an order. •Unprinted: No passes on the order have been printed. •Printed: All passes on the order have been printed. |
Bundle ID |
Filters the search based on the selected bundle included in the order. Click |
Event |
Filters the search based on the event code included in the order. Click |
Search Results Section
The Search Results section of the Print|Print Order page displays the results of the search performed in the Batch Print section. If multiple pages of search results are displayed, you can use the '<' and '>' buttons to view the additional pages. The selected orders in this section will have their tickets printed. You cannot select orders on multiple pages. If the two or more orders that you want to select do not appear on the same page, increase the 'Page Size' or narrow your search by modifying your search criteria.
The following image illustrates the Search Results section of the Print|Print Order page:
Print Criteria Section
The Print Criteria section allows you want to use your search criteria to further filter which tickets to print.
The following image illustrates the Print Criteria section of the Print|Print Order page:
For example, if you search for orders containing Event A, all orders containing the event will be returned in the Search Results section, including orders that contain multiple events. If you print/reprint these orders, all of the tickets for all of the events on the order will be printed/reprinted. You can further refine your search query, or select the 'Print Queried Event(s)' check box in the Print Criteria section to only print/reprint tickets for Event A.
These selections are defined by the entries made in your search criteria fields:
•Print Queried Bundle(s)
•Print Queried Hold Zones(s)
•Print Queried Event(s)
To use the 'Print Queried Event(s)' option, you must specify the event code(s) in your query.
•Print Queried Price Type(s)
•Print Queried Price Zone(s)
•Print Queried Row(s)
•Print Queried Section(s)
Print Execution Section
Once all of the order parameters have been selected, you can print tickets for all of the resulting orders or a smaller set of manually-selected orders from the result set.
The following image illustrates the Print Execution section of the Print|Print Order page:
The Print Execution section of the Print|Order Print page contains the following properties:
Field |
Description |
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Process Range |
•All: The marketing data fields will be updated on all of the customers returned by the search. •Selected: The marketing data fields will be updated on the selected customers only. |
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Process Type |
•Default Print: The orders will be printed using the original delivery method on the order. •Pre-Print: Printable items on the orders will have their status set to Printed without actually printing ticket(s), and ticket numbers will be assigned.
•Any other delivery method: The orders will be reprinted using the selected delivery method regardless of the original delivery method on the order (if there was an issue with mailing customers their tickets, the tickets can be reprinted to be held at the box office for customers to pick up the day of the event). |
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Suppress Warning Messages |
Select the check box for each warning message that you want to suppress: •Print Fully Printed Orders: Enables you to print/reprint orders that have been fully printed. •Print Orders with Requests: Enables you to print/reprint orders with requests attached. •Print Overpaid Orders: Enables you to print/reprint orders that are overpaid (have a credit balance). •Print Underpaid Orders: Enables you to print/reprint orders that have a balance owing. |
