To enable a group of users to refund partial or full payments:
1.Open Application Security from the Desktop.
2.Select the Groups tab.
The Group|Search page appears.
3.Search for and select the group that you want to work with.
The Groups|Basic page appears.
4.Select the Permissions tab.
The Group|Permissions page appears.
5.Select the TSorderBO permission.
Current actions users can perform in regards to this permission appear.
6.From the 'Actions' field, select refundPayments and refundPartialPayment by holding CTRL while clicking them.
7.Click 'Apply'.
A window confirms that the group was updated.
8.Click 'OK'.
You can also set a default cancel reason so users do not have to select it every time.
The following permission may also be necessary, depending on the actions that need to be taken for the refund:
Action |
Description |
addRefund |
Add an ad hoc refund to an order (refunding overpaid orders or using a different payment method). |
cancelPayment |
Cancel a payment This does not actually refund money to the customer's card. Should only be used for chargebacks. |
cancelTicket |
Cancel printed tickets. |
cancelUsed |
Cancel printed and scanned tickets. |
refundPartialPayment |
Enables the use of the 'Refund Partial' button. This enables users to refund only the overpaid portion of an order after tickets are released. |
refundPayments |
Refund an existing payment in full. |
refundUnpaid |
Save an order that is overpaid due to a refund. |
removePayment |
Delete an unprocessed payment from an order. |
unfulfilledBundles |
Create or update an order that contains a partially filled bundle. |
update |
Save changes to an existing order that is paid or overpaid. |
voidPayment |
Void a processed payment. This doesn’t control refunds or cancels on a payment. It can only be used until the batch has been processed for the payment. |
voidReceipts |
Void a tax receipt. |
