•Scanning Failures Report Output
The Scanning Failures report displays the number of failed ticket scans, the location those failed scans occurred, and the nature of the failure.
This report would be used to show any wrong event scans or wrong gate scans, tickets used (errors in scanning in, scanning in/out, scanning out) and tickets not found.
Scanning failures include:
•Ticket number does not exist: An invalid ticket number has been entered.
•Unable to mark ticket - ticket is already taken: Ticket has already been scanned IN or OUT (based on your Scan Type).
•Ticket does not belong to any of the selected events: The ticket number is valid but not for event(s) selected.
•Unable to mark ticket(s) - Incorrect gate: Based on the gate you have selected, the ticket is not allowed access.
This report does not include cancelled tickets.
Criteria
The following table illustrates the report criteria.
Criteria |
Description |
Venue |
Filters the report by one or more venue selections. Click |
Series |
Filters the report by the 'Series Name' defined on the Event Configuration - Events|Basic page. |
Event Code |
Filters the report by a specific event. Click |
Miscellaneous Items |
Filters the report by a specific miscellaneous item. Click |
Scanning Date Format |
Specifies the date to use for the report: •Date Range •Previous 7 Days (excluding today) •Today •Yesterday |
Scanned From |
If you are entering a date range, this is the date from which data will be included in the report. This date is inclusive where the starting time will be 0:00:00 on the selected date. Any value entered into this field will only apply if Date Range is used. Click |
Scanned To |
If you are entering a date range, this is the date to which data will be included in the report. This date is inclusive where the end time will be up to 23:59:59 on the selected date. Any value entered into this field will only apply if Date Range is used. Click |
Sort By |
Enables you to sort by one of the following criteria: •Failure Reason •Row •Scanned Gate •Section |
Advanced Section
The following criteria is available in the advanced section:
Criteria |
Description |
Events From |
Filters for those events that occur on or after the date entered. Your entry will be ignored if you do not enter a value for Events To date. Click |
Events To |
Filters for those events that occur on or before the date entered. Your entry will be ignored if you do not enter a value for Events From date. Click |
Scanning Failures Report Output
The Scan Failure Summary section displays the total scanning errors by error type for the selected date range. The Scan Failure Detail displays additional details about each scanning error.
