Regardless of the initial delivery method, if a ticket is printed and the ticket template has digital wallet configuration then the ticket can be added to a digital wallet.
If a customer chooses to have tickets delivered by Mail, once the tickets have been printed the customer can download the tickets through their online accounts and add them to their wallets. Since the tickets in the digital wallet are more like copies of a downloaded ticket file than a new ticket, no reprinting is done. Both sets of tickets are valid.
Customers can add tickets to their digital wallets through:
•Order Confirmation Email: If the customer selected Email, they can click the Add to Wallet link from the order confirmation.
The link will only appear in the Order Confirmation Email template not in the Confirmation Email / Invoice template.
•Online Order Summary/Confirmation page (viewOrders.asp): If the customer selected Download or Digital Ticket they can click the Add to Wallet link from the viewOrder.asp page.
•My Account - Events and Tickets page (customerTickets.asp): Regardless of the original delivery method, once the tickets have been printed and downloaded, customers can click the Add to Wallet link from the customerTickets.asp page.
If you add the digital configuration to a ticket template after tickets have been printed, those tickets will need to be reprinted before they can be added to wallets.
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Information Ensure that you follow the digital wallet provider's branding guidelines. For example, if you are using Apple Wallet, you must refer to it as Apple Wallet or Wallet. Nothing else. Think very carefully about any messaging that you use that indicates that Apple Wallet works with Android. |
The following sections describe how to create a digital wallet ticket:
•Creating a Ticket for a Digital Wallet
•Reporting on Digital Wallet Usage
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Information Refer to the knowledge base for Troubleshooting a Digital Wallet Ticket. |
