If you add the digital configuration to a ticket template after tickets have been printed, those tickets will need to be reprinted before they can be added to wallets.
Before You Begin
If you already allow customers to store their seat admission tickets in a digital wallet, you can likely skip the following steps.
Before you configure your first digital wallet ticket:
•Update the Digital Wallet Organization Name list with a recognizable name that customers associate with your company and events (ensure that the 'Key' and 'Label' match).
This will be displayed on the lock screen and by apps such as Mail.
•Set the 'Return URL' on the invoice brand with your brand's domain.
•Enable the Customer Events and Tickets page for the WebSales group.
This will allow customers to add tickets to their digital wallets via their online accounts.
•Enable the TSticketBO's getDigitalWallet permission for the WebSales group and whichever group is used for the preloaded Digital Wallet site.
•Set a 'Guest User' and 'Guest Password' for the Digital Wallet site.
Digital Wallet Configuration
To configure a seat admission tickets for digital wallets:
1.Open General Configuration from the Desktop.
2.Select the Tickets tab.
The Tickets|Search page appears.
3.Search for and select the standard ticket template that is used by your organization.
The Tickets|Basic page appears.
4.Select the Digital Wallet tab.
The Tickets|Digital Wallet page appears.
5.Complete the following:
a.Background Image: Click 
to select the image that you want to display behind all of the content on the front of the pass.
The .PNG image should be 180 x 220 pixels, approximately 60 kb.
Apple will auto-adjust the 'Foreground Colour' and 'Label Colour' selections if it determines that the text will be unreadable against the 'Background Image'.
b.Background Colour: Click 
to select a colour for the background (if no image is used).
c.Foreground Colour: Click to select a colour for the text that appears underneath labels (event short description).
d.Label Colour: Click to select a colour for the label text (section, row, seat).
Apple will auto-adjust the 'Foreground Colour' and 'Label Colour' selections if it determines that the text will be unreadable against the 'Background Image'.
e.Logo: Click to select the image that you want to display at the top-left corner of the ticket.
This .PNG image is visible in Apple Wallet's collapsed view. This image can be 160 x 50 pixels but in most cases it should be narrower.
f.Logo Text: This text is displayed to the right of the 'Logo'.
The space is limited. Use this field spaingly (if at all).
g.Icon: Click to select the image that you want to display on the lock screen and in apps such as Mail when a ticket is attached to an email.
The .PNG icon should measure 29 x 29 pixels, approximately 5 kb.
h.Organization Name: Choose a name that customers recognize and associate with your organization. It will be displayed on the lock screen and by apps such as Mail.
The values are defined in the Digital Wallet Organization Name list (ensure that the 'Key' and 'Label' match).
i.Grouping Identifier: Optionally, enter a name to categorize or group similar tickets in a digital wallet.
When customers have multiple tickets in their Apple Wallets with the same 'Grouping Identifier', they can swipe horizontally through them. This could be useful for a film festival, or to group all of the tickets for a particular venue together.
j.Barcode Format: Select a barcode format type. Apple Wallet supports the following barcode formats:
i.QR
ii.PDF417
iii.Aztec
iv.Code128
Apple Watch does not support Code 128
k.Terms and Conditions: Enter the terms and conditions for the ticket.
If you are using Apple Wallet, the terms and conditions must include contact details for the ticket.
6.Click 'Apply'.
The 'Event Thumbnail' image on the Event Configuration application Event|Basic page can also used, and will appear under the date.
The overall size of the ticket cannot exceed 2 mb.
If tickets have already been issued using this template, customers will need to download their tickets before they can add them to their wallets.
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Hint Be sure to test that the ticket can successfully be added to the digital wallet, and test scan the tickets with your devices. Not all of the 'Barcode Formats' are supported by all devices. |
