To delete an attachment from an element:
1.Open General Configuration from the Desktop.
2.Select the Tickets tab.
The Tickets|Search page.
3.Search for and select the template with the attachment that you want to delete.
The Tickets|Basic page appears.
4.The devices are displayed in the Devices section. The current device is highlighted for editing.
5.Select the device with the elements that you want to work with from the 'Devices' list.
The device is highlighted for editing.
6.Select the Elements tab.
The Tickets|Elements page appears.
7.Select the element that you want to delete the attachment from by clicking on it in the preview image or selecting it from the 'existing element' dropdown.
8.Click the 'Element' dropdown.
The details of the selected element appear.
9.Click the check box next to the attachment.
10.Click 'OK'.
The application removes the attachment.
11.Click 'Apply'.
A window confirms that the ticket template was updated.
12.Click 'OK'.
