•Adding/Cancelling Ticket Numbers
If your organization requires the ability to scan tickets provided by a ticketing system other than AudienceView Unlimited, you can use the Admissions|Tickets page to upload a series of ticket numbers for a given event.
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Information When adding or cancelling third party ticket numbers, you can only work with one event at a time. |
At the same time, if you have uploaded ticket numbers provided by a third-party, you can also use this page to cancel these tickets. You cannot use the Print|Print Cancel page to cancel the tickets as the tickets are not attached to an order.
To block a range of third-party ticket numbers, refer to Configuring Blocked-Off and Pass-Through Ticket Numbers.
Contact Support for help using of third-party ticket numbers.
Entering Ticket Numbers
When entering ticket numbers on the Admissions|Tickets page, the following rules apply:
•Each ticket number must be on its own line (if you are adding three tickets, you would enter three lines into the text box).
•If a line contains more than just the ticket number, the ticket number must appear first in each line and the additional data must be separated from the ticket number by a delimiter such as a comma (,), semi-colon (;), colon (:), bar (|) or tab.
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Information For example, if you are copying and pasting text from a CSV file that contains multiple columns of data, each line should represent a ticket and the first value in each line the ticket number. The value from the beginning of the line will be added to the first delimiter, in this example a comma (,), and ignore the data after the delimiter. Consider the following example file: 123456789001,PerfA,"16", J123456789002,PerfA,"FLRB", A123456789003,PerfA,"16", A123456789004,PerfA,"16",J If this was pasted into the text box to add the ticket numbers, the four ticket numbers will be inserted: 123456789001, J123456789002, A123456789003 and A123456789004. |
•If you attempt to add a ticket number that already exists, the duplicate number(s) will be identified. You must remove the number from the text box before you can continue.
Adding/Cancelling Ticket Numbers
To add or cancel third-party ticket numbers:
1.Open Utilities from the Desktop.
2.Select the Admissions tab.
The Admissions|Values page appears.
3.Select the Tickets tab.
The Admissions|Tickets page appears.
4.Search for and select the events with third-party that you want to add or cancel.
Your search results appear in the Matching Events section. If multiple pages of search results are displayed, you can use the '<' and '>' buttons to open the additional pages.
5.To add/cancel tickets for specific events, select the check box next to each event.
Click 'Select All' to select all of the events on the current page. This will not select events on other pages. If you want to add/cancel tickets to all of the events in the search results, you can choose to do so at the end of this procedure.
6.Enter the applicable third-party ticket numbers in the Ticket Numbers section following the Entering Ticket Numbers rules.
7.To add the ticket numbers, click 'Add Tickets'.
8.To cancel the ticket numbers, click 'Cancel Tickets'.
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Information If the tickets were printed using AudienceView Unlimited and are attached to an order, cancel the printed tickets. |
A window prompts you to confirm the addition/cancellation of the ticket numbers. The window displays the total number of tickets that will be added/cancelled. This number is based on the number of lines you entered in the 'Ticket Numbers' field.
9.Click 'OK'.
A window confirms the total number of tickets that were added or cancelled.
10.Click 'OK'.
