AudienceView Unlimited Product Guides

You can change the price type of a seat on an order (as long as the ticket has not been used), using the:

•The Order|Summary page (Admissions section)

•The Order|Seats|Seats page

•The Events|Seat Map page

To change the price type for a seat:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order you want to work with.
The Order|Summary page appears.

4.If the admissions appear, you can:

a.select the applicable 'Price Type' from the dropdown at the bottom of the column and click 'Set All';

b.select the applicable 'Price Type' for individual admissions; or,

c.click on the 'Section' link to use the Events|Seat Map page.
 
Seats that are part of the order display in larger letters.
 

5.If the admissions do not appear, you can click the 'Event Code' link or select Seats from the Seats tab.
The Order|Seats|Seats page appears.

a.Select the applicable 'Price Type', or

b.click on the 'Section' link to use the Events|Seat Map page.
 
Seats that are part of the order display in larger letters.
 

6.The see the updated pricing, click 'Update Details'.

7.Update the payment details, if necessary.

8.Click 'Apply'.
A window confirms that the order was updated.

9.Click 'OK'.

If the tickets have already been printed, they will be cancelled, and you will be prompted to provide a reason. Depending on the delivery method, you may have to print the order again.

You can use the Order|Seats|Seats page to override the admission or charge amount as long as the ticket has not been used. By default, this functionality is not enabled.

To override the admission or charge amount:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order that you want to work with.
The Order|Summary page appears.

4.Select the Seats tab (or click the 'Event Code' link).
The Order|Seats|Seats page appears.

5.If there are multiple events on the order, select the event you want to work with.

6.Enter the 'Amount' at the bottom of the column and click 'Set All', or enter the 'Amount' for individual admissions.

7.To view the updated pricing, click 'Update Details'.

8.Update the payment details, if necessary.

9.Click 'Apply'.
A window confirms that the order was updated.

10.Click 'OK'.

You can remove admissions from an order using the Order|Seats|Seats page as long as the ticket has not been used and the event is still on-sale.

To delete an admission from an order:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order you want to work with.
The Order|Summary page appears.

4.To remove the seats using the:

a.Events|Seat Map page:

i.Click on the seat’s section, row or seat for the admission.
The Events|Seat Map page appears. Seats that are part of the order display in larger letters:

ii.Hold down the SHIFT key and click the seat(s) you want to delete.
The application removes the price type from the seat(s).

iii.Optionally, put the seat on hold while you update the order.

b.Order|Seats|Seats page:

i.Select the Seats tab.
The Order|Seats|Seats page appears.

ii.If there are multiple events on the order, select the event you want to work with.

iii.Select the check box next to the admission that you want to delete or click 'Select All'.

iv.Click 'Delete'.
The application removes the selected admissions.

5.Update the payment details, if necessary.

6.Click 'Apply'.
A window confirms that the order was updated.

7.Click 'OK'.

If the tickets have already been printed, the tickets are cancelled, and you are prompted to enter a reason.