Navigation: Customer Services > Customer Services - Order > Handling Customer Orders Modifying Seats on an Order |
Scroll Previous Top Next More |
Once you add admissions to an order and before the tickets have been used, you can use the Order|Seats|Seats page to:
•Change price types
•Modify the admission and charge amounts
•Delete seats
You can change the price type of a seat on an order (as long as the ticket has not been used), using the: •The Order|Summary page (Admissions section) •The Order|Seats|Seats page •The Events|Seat Map page To change the price type for a seat: 1.Open Customer Services from the Desktop. 2.Select the Order tab. 3.Search for and select the order you want to work with. 4.If the admissions appear, you can: a.select the applicable 'Price Type' from the dropdown at the bottom of the column and click 'Set All'; b.select the applicable 'Price Type' for individual admissions; or, c.click on the 'Section' link to use the Events|Seat Map page. 5.If the admissions do not appear, you can click the 'Event Code' link or select Seats from the Seats tab. a.Select the applicable 'Price Type', or b.click on the 'Section' link to use the Events|Seat Map page. 6.The see the updated pricing, click 'Update Details'. 7.Update the payment details, if necessary. 8.Click 'Apply'. 9.Click 'OK'.
If the tickets have already been printed, they will be cancelled, and you will be prompted to provide a reason. Depending on the delivery method, you may have to print the order again.
|
You can use the Order|Seats|Seats page to override the admission or charge amount as long as the ticket has not been used. By default, this functionality is not enabled. To override the admission or charge amount: 1.Open Customer Services from the Desktop. 2.Select the Order tab. 3.Search for and select the order that you want to work with. 4.Select the Seats tab (or click the 'Event Code' link). 5.If there are multiple events on the order, select the event you want to work with. 6.Enter the 'Amount' at the bottom of the column and click 'Set All', or enter the 'Amount' for individual admissions. 7.To view the updated pricing, click 'Update Details'. 8.Update the payment details, if necessary. 9.Click 'Apply'. 10.Click 'OK'.
|
You can remove admissions from an order using the Order|Seats|Seats page as long as the ticket has not been used and the event is still on-sale.
To delete an admission from an order: 1.Open Customer Services from the Desktop. 2.Select the Order tab. 3.Search for and select the order you want to work with. 4.To remove the seats using the: a.Events|Seat Map page: i.Click on the seat’s section, row or seat for the admission. ii.Hold down the SHIFT key and click the seat(s) you want to delete.
iii.Optionally, put the seat on hold while you update the order.
b.Order|Seats|Seats page: i.Select the Seats tab. ii.If there are multiple events on the order, select the event you want to work with. iii.Select the check box next to the admission that you want to delete or click 'Select All'. iv.Click 'Delete'. 5.Update the payment details, if necessary. 6.Click 'Apply'. 7.Click 'OK'.
If the tickets have already been printed, the tickets are cancelled, and you are prompted to enter a reason. |