You can manually print or reprint an order or individual items on an order.
The items that are printed depend on the order's delivery method.
If you are reprinting tickets, the original tickets/ticket numbers are cancelled and new ones are generated (you must have permission to cancel tickets).
When printing, you must set your printer. Press SHIFT+S to check your printer settings.
If you want to generate ticket numbers or gift certificate/card redemption numbers without physically printing the items, you can preprint them.
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Information Multiple orders can be printed in a batch using Utilities. |
To print or reprint items:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to print.
The Order|Summary page appears.
4.Choose an option:
a.To print all of the unprinted items, or reprint a fully printed order using the same delivery method:
i.Click 'Print'.
b.To reprint all of the items on a fully printed order using a different delivery method:
For example, if a customer requires you to reprint a ticket at the box office that was originally emailed to the customer.
i.Select the appropriate Alt Print option from the dropdown to the right of the 'Print' button.
This allows you to reprint the order without updating it and avoids any potentially conflicts between varying delivery method charges.
c.To print or reprint a specific item on the order using the original delivery method:
Select the check box next to the item that you want to print.
In some instances you may need to open a different order page to select the item you want to print (you might need to access the Order|Seats|Seats page to view all of the available seats).
i.Click 'Print'.
d.To print or reprint a specific item on the order using a different delivery method:
For example, if a customer requires you to reprint a ticket at the box office that was originally emailed to the customer.
i.Select the check box next to the item that you want to print.
In some instances you may need to open a different order page to select the item you want to print (you might need to access the Order|Seats|Seats page to view all of the available seats).
ii.Select the appropriate Alt Print option from the dropdown to the right of the 'Print' button.
This allows you to reprint the order without updating it and avoids any potentially conflicts between varying delivery method charges.
iii.Click 'ALT Print'
The items are printed. If you reprinted a ticket, you will be prompted to enter a reason for cancelling the original tickets.
