The Events|Quick Sale is useful when you need to sell a large number of tickets in a small amount of time while collecting minimal customer information, like on the night of an event.
The Events|Quick Sale page performs a best available search for single events and then allows you to complete the order and collect payment using a single page.
Only one payment can be added to the order from this page. If you want to specify additional information or add additional items to the order, you can open the Order|Summary page to display the full order details.
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Hint If event limits are set against a particular role, all roles will be required to add a customer to their orders so that the purchases can be tracked and then the limits can enforced when appropriate. If price type/promotion limits are set, roles will only be required to add a customer if their orders contain that price type/promotion. If you want to use Quicks Sales for a particular on-sale the limits should be temporarily removed. |
To perform a quick sale:
1.Open Customer Services from the Desktop.
2.Select the Events tab.
The Events|Search page appears.
3.Search for and select the event that you want to sell.
The results display in the select event section. If multiple pages of search results are displayed, you can use the '<< Previous' and 'Next >>' buttons to open the additional pages.
The Available Seats column displays the number of seats currently available if the information is available. You can verify the seating availability by clicking the check box next to the event and clicking 'Availability'. For more information, refer to Event Seating Requests.
4.Select the check box to the left of the event.
5.Click 'Quick Sale'.
The Events|Quick Sale page appears.
6.Search for best available seats.
7.Click 'Get Seats'.
The page updates with the summary of the order.
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Hint To view the location of a seat displayed on the Events|Quick Sale page, click on the admission. The Events|Seat Map page opens. |
8.If applicable, modify the admissions on the order:
▪To delete one or more of the admissions, select the 'del?' check box to the left of the admission(s) and click 'Update Details'.
▪To remove all the admissions from the order and/or start over with the same event, click 'Delete'.
▪If you need to change the price type of one or more of the seats, select the price type(s) as necessary from the 'Price Type' dropdown.
▪If you want to attach a 'Customer' to an admission, click 
to search for a customer.
9.If you made any changes to the admissions, click 'Update Details'.
10.Select the delivery method from the 'Delivery Method' dropdown.
Your role’s default delivery method, if one is configured, will automatically display in the 'Delivery Method' dropdown. If you change the method, the page refreshes reflecting the change and adds any applicable charges.
11.If there are required marketing data fields displayed, complete the fields.
Only those fields that are required are displayed.
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Caution A quick sale order can only contain one payment. If more than one is required, create the order on the Order|Summary page. |
12.Complete the payment information.
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Hint If you need to add any other items to the order, open the Order|Summary page. |
13.Click 'Create'.
If the payment is complete (and successfully authorized, when authorization is required), a pop-up window indicates that the order has been created.
14.Click 'OK'.
The Quick Sale page refreshes to a blank Quick Sale page for the same event. The order number of the order created is displayed at the top of the window.
If you want to use Quick Sale for a different event, go back to the Events|Search page and select the new event and click 'Quick Sale' again.
