AudienceView Unlimited 7  Product Guides

To create a request:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order you want to add a request to.
The Order|Summary page appears.

4.Select the Events tab.
The Events|Search page appears.

5.Search for the event(s) that you want to create a request for.

6.Select the check box to the left of the event(s).

7.Click 'Request Seats'.
The Order|Seats|Requests page appears.

8.Complete the following fields in the Seats - Admission Requests section:

a.Number: Enter the number of admissions that you are requesting for the price type.

b.Price Type ID: Select the price type for the requested admissions.

c.Price Zone: Select the price zone for the requested admissions.

d.Status: Select a status for the request:

•Cancelled: Used when updating a request. This status indicates that the request has been cancelled.

•Chargeable pending fulfillment: Used when creating a request. This is the default status and indicates that the customer will be paying for the request at this time. Once the request is filled, the customer will not be charged again for the cost of the seats.

•Filled: Used when updating a request. This status indicates that the request has been filled; the customer has received seats for the event.

•Not chargeable pending fulfillment: Used when creating a request. This status indicates that the customer will not be paying for the request at this time. Once the request is filled, the customer will be charged for the cost of the seats.

•Not Fillable: Used when updating a request. This status indicates that the request cannot be filled.

e.Description: Optionally, add additional information or instructions about the request.

9.Select the Summary tab.
The Order|Summary page appears.

10.Add a customer to the order.

11.Select a delivery method from the 'Delivery Method' dropdown.

12.Click 'Apply'.
A window confirms that the order was updated.

13.Click 'OK'.

If an event request cannot or will not be filled or the customer wants to cancel the request, you can close the request. Any payments made for the request can be refunded or credited to the customer.

To close an event request:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order with the request you want to close.
The Order|Summary page appears.

4.In the requests section, select the appropriate status from the 'Status' dropdown.

▪Cancelled: The request has been cancelled.

▪Not Fillable: The request cannot be filled.

5.If the order has a negative amount due, refund the payment or credit the customer.

6.Click 'Apply'.
A window confirms that the order was updated.

7.Click 'OK'.

If you are able to fill a request, you must update the original request order with the assigned seats and mark the request as Filled.

To fill an event request:

1.Open Customer Services from the Desktop.

2.Select the Order tab.
The Order|Search page appears.

3.Search for and select the order for which you want to fill a request.
The Order|Summary page appears.

4.In the requests section, click the event name link.
The Events|Seat Map appears.

5.Select the appropriate seats to fill the request.

6.Click 'Order Summary'.
The Order|Summary page appears.

7.From the request's 'Status' dropdown, select Filled.

8.Update the payment details, if necessary.

9.Click 'Apply'.
A window confirms that the order was updated.

10.Click 'OK'.