AudienceView Unlimited 7  Product Guides

Below are some tips and tricks for creating a limit.

•If an active limit has 'Customer Group' set to Customer, all sales require a customer, even if the limit is not set for that role.
If a price type has a customer limit assigned to the Internet role only, any user creating an order using that price type must assign a customer even though the limit does not directly impact that order.

oThis means that any event with an active customer limit cannot be sold through Quick Sale.

•Price types and promotions can only be set with one 'Customer Group' and one 'Item Group' each. If, for example, you want to set both a maximum tickets per customer limit and a system wide limit of tickets, assign a System limit to the promotion and a Customer limit to the price type.

oDo not use this configuration during a large on-sale.

•If you delete a limit, reset the 'Item Group' to None to stop limit validation.

•Adding the Manage Over Caps 'Option' to a role allows the role to exceed the rules of the limit while adding or removing seats on the order. The order has to be within the limits before the order is saved or a payment is processed.

•If a customer has multiple, active copies of a promotion with an active customer limit (through benefits/memberships), those limits aree combined. If the promotion has a 'Cap' of 1 and the customer has two active copies of it, they can purchase 2 tickets.

To set an event limit:

1.Open Event Configuration from the Desktop.

2.Select the Events tab.
The Events|Search page appears.

3.Search for and select the event that you want to work with.
The Events|Basic page appears.

4.Select the Limits tab.
The Events|Limits page appears.

5.Select one of the following options from the 'Customer Group' dropdown menu:

▪Customer: The customer group limit will be applied per customer for the selected role(s).
For example, if the 'Cap' is set to 4 and all of the 'Roles' are selected, then each customer can purchase up to four admissions for the event regardless of the role used for the order.

▪System: The customer group limit will be applied system-wide for the selected role(s).
For example, if the 'Cap' is set to 100 and the selected 'Role' is Internet, a maximum of 100 admissions can be sold via the Internet role.

▪None: No admission counting will be performed.

6.Click 'Add Limit'.
A new limit row appears.

7.Select the role(s) that you would like to apply the new limit to.

8.Min/Order: Enter the minimum number of admissions that can be purchased per order for this event. If a value is not entered, no minimun per order restriction is applied.

9.Max/Order: Enter the maximum number of admissions that can be purchased per order for this event. If a value is not entered, no maximum per order restriction is applied.

10.Increment: Enter the incremental number of admissions that can be purchased per order for this event (if this is set to 2 then customers can purchase 2, 4, 6 admissions and so on). If a value is not entered, no incremental restriction is applied.

11.Cap: Enter the maximum number of admissions that can be purchased for the selected 'Customer Group' option. If a value is not entered, no 'Cap' limit is applied.

12.Start Date: Click to select the date.

13.End Date: Click to select the date.

14.For every limit that you want to add, repeat the process from Step 6.

15.Click 'Apply'.
A window confirms that the event was updated.

16.Click 'OK'.

To delete an event limit:

1.Open Event Configuration from the Desktop.

2.Select the Events tab.
The Events|Search page appears.

3.Search for and select the event that you want to work with.
The Events|Basic page appears.

4.Select the Limits tab.
The Events|Limits page appears.

5.Select the 'del?' check box next to the limit(s) that you want to delete.

6.Click 'Apply'.
A window confirms that the event was updated.

7.Click 'OK'.