Best available, also known as fill zones, defines the order in which seats are filled during a best available seat search.
Each seat that can be filled through a best available seat search is assigned a fill zone level.
Each best available level is defined by adding entries to the Fill Legend Value list in General Configuration and is given an integer value (the 'Key'). Gradient colours are automatically assigned to the entries when viewed on the Event Configuration - Admissions Management|Best Available page. The fill zone level’s label is used to represent the zone on monochrome seat chart printouts in an alphanumeric format, rather than colour-coded.
Fill zones with smaller values are filled before zones with larger values (that is 1 is filled before 2, which is filled before 3). Within a fill zone, seats are filled according to the System Section, System Row and System Seat values defined for each seat on the Venue|Seats page. For more information on setting seat system values, refer to Adding Seats to a Screen.
When best available searches are performed, criteria is considered in the following order:
•Fill zone weighting specified with the configuration of the fill zone’s on the event.
•Users search criteria (section, aisle seat).
•System seating information.
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Information For example, Fill Zone 1 contains system sections 2 and 3, each of which contain system rows 6-10 and system seats 1-16. During a best available seat search, with no user criteria, section 2, row 6, seat 1 would be filled first, followed by seats 2-16 in the same row. After row 6 is filled, rows 7-10 will be filled in the same seat order and section 3 will follow when section 2 is filled. |
You can also modify entire price zones using Utilities. For more information, refer to Updating Holds, Price Zones or Fill Zones in a Batch.
To modify the best available fill zones for one or more events:
1.Open Event Configuration from the Desktop.
2.Select the Admissions Management tab.
The Admissions Management|Search page appears.
3.Search for and select the event(s) with the best available template(s) that you want to modify by clicking the check box next to each event.
4.Click 'Best Available'.
The Admissions Management|Best Available page appears.
5.Select the fill zone from the legend. Selecting None will remove the seats.
You cannot modify those seats associated to a hold type to which your role does not have access. These seats are faded and cannot be selected. A variety of symbols may appear over some of the seats:
▪X/? without a Colour: The admission has different fill zones across all of the selected events.
▪S: The admission is Sold, and that the fill zones match across all of the selected events.
▪R: The admission is On an Offer to all of the selected events.
▪O: The admission is In Flight, and the price zones match across all selected events.
▪H: The admission is On Hold, has the same hold type across all of the selected events, price zones match and is it not Sold, On an Offer or In Flight.
▪U: The admission is Sold, On an Offer or In Flight for some of the selected events, or the admission has different price zones across all of the selected events.
6.Paint the seats that you want to add to that fill zone:
If you want to:
•Paint many admissions in the same area: Click and drag your mouse to draw a box over the admissions you want to paint.
•Paint a single admission: Click each admission.
7.Click 'Apply'.
A window confirms that the event(s) was/were updated.
8.Click 'OK'.
