Once you have created events, the Admissions Management tab enables you to easily manage the admission inventory, price zones, fill zones and hold for more than one event at a time.
Seats within the venue priced at the same level.
Seats that can only be accessed and sold by certain roles. Held seats are usually used to reserve a seat for a particular type of customer and can only be sold by users with permission.
Defines the order in which seats are filled during a best available seat search.
Using the venue's seat map, you can fill in each seat with the appropriate colours to represent the prize zones, hold types and best available levels. Price zone and hold type levels along with their colouring is defined in Legends.
Each best available level is defined by adding entries to the Fill Legend Value list in General Configuration and is given an integer value (the 'Key'). Gradient colours are automatically assigned to the entries when viewed on the Event Configuration - Admissions Management|Best Available page. The fill zone level’s label is used to represent the zone on monochrome seat chart printouts in an alphanumeric format, rather than colour-coded
Price Zones
Each seat is assigned to a price zone (Orchestra, Balcony) identified by a colour and name. Available price zones are configured using Legends. If a seat is not assigned to a price zone, the seat cannot be sold by any user. If this occurs, you will be informed which seats do not have a price zone assigned.
|
Caution If you do not assign a seat to a price zone, this can have an impact on your single seat strategy. If you do not want to enable the sale of a seat (killing seats), you should remove the seat from the event’s inventory. For more information, refer to Adding an Admission to Multiple Events. |
Once a price zone has been assigned to an event, price charts define the price per zone. The events are assigned to a price chart, defining the pricing for the event.
Users can then perform best available searches by price zone.
Hold Types
Each held seat is assigned a hold type (Performer Hold, Sponsor Hold), identified by a colour and name as defined in Legends. A held seat can only be accessed by roles that have permission, generally for the purpose of selling the seats to customers who meet specific criteria. If a user has access to a hold type, users can also apply that hold type to seats directly in Customer Services.
If a user’s role does not have access to a hold type, the held seats of that type cannot be modified by that user.
Hold Types and Promotions
If a promotion is assigned to a hold type, any users with the promotion activated can select a seat on the hold regardless of the role's access to the hold.
•Users can access a hold via a promotion in the Customer Services - Events|Seat Map page and the online seatMap.asp page.
•When accessing a hold via a promotion using the Customer Services - Events|Best Available page, users must select the applicable hold type when executing their best available query. The query will only return seats on the hold. It is not possible to query open and held seats at the same time.
•Hold types cannot be accessed via a promotion when using the Best Available option online.
For more information, refer to Configuring Promotions and Configuring Benefits.
Fill Zones (Best Available)
Fill zones, also known as best available, determine how each seat can/will be filled through a best available seat search.
Each best available level is defined by adding entries to the Fill Legend Value list in General Configuration and is given an integer value (the 'Key'). Gradient colours are automatically assigned to the entries when viewed on Event Configuration - Admissions Management|Best Available page.
Fill zones with smaller values are filled before zones with larger values (that is 1 is filled before 2, which is filled before 3). Within a fill zone, seats are filled according to the System Section, System Row and System Seat values defined for each seat on the Admissions Management|Seats page. For more information on setting seat system values, refer to Adding Seats to a Screen.
When best available searches are performed, criteria is considered in the following order:
•Fill zone weighting specified with the configuration of the fill zones on the event.
•Users search criteria (section, aisle seat).
•System seating information.
|
Information For example, Fill Zone 1 contains system sections 2 and 3, each of which contain system rows 6-10 and system seats 1-16. During a best available seat search, with no user criteria, section 2, row 6, seat 1 would be filled first, followed by seats 2-16 in the same row. After row 6 is filled, rows 7-10 will be filled in the same seat order and section 3 will follow when section 2 is filled. |
The following sections describe how to use the Admissions Management tab:
•Adding an Admission to Multiple Events
•Removing an Admission from Multiple Events
•Defining Admission Marketing Data Fields
•Setting Event Best Available Fill Zones
•Modifying the Pricing Model for Multiple Events
•Printing Event Seating Information
For information on Configuring Venue and Event Settings, refer to the following pages:
•Configuring the Single Seat Strategy
How to configure the system so that sales that would leave a single seat in a row are not allowed.
•Modifying the Seat Display Threshold
How to set the number of seats on an order that will be displayed on the Customer Services - Order|Summary and Offer|Summary pages.
