You can define the holds for one or more events using the Event Configuration - Admissions Management|Holds page, providing that the venue has been configured with seats (the entire venue is not general admission). A hold defines those seats assigned to a hold type.
Each held seat is assigned a hold type (Performer Hold, Sponsor Hold), identified by colour and name as defined in Legends. A held seat can only be accessed by roles that have permission, generally for the purpose of selling the seats to customers who meet specific criteria. If a user has access to a hold type, users can also apply that hold type to seats directly in Customer Services.
If a user’s role does not have access to a hold type, the held seats of that type cannot be modified by that user. You can only assign those hold types available to your role.
If a promotion is assigned to a hold type, any users with the promotion activated can select a seat on the hold regardless of the role's access to the hold.
•Users can access a hold via a promotion in the Customer Services - Events|Seat Map page and the online seatMap.asp page.
•When accessing a hold via a promotion using the Customer Services - Events|Best Available page, the users must select the applicable hold type when executing their best available query. The query will only return seats on the hold. It is not possible to query open and held seats at the same time.
•Hold types cannot be accessed via a promotion when using the Best Available option online.
For more information, refer to Configuring Promotions and Configuring Benefits.
You can also modify entire hold types using Utilities. For more information, refer to Updating Holds, Price Zones or Fill Zones in a Batch.
To define or modify the holds for one or more events:
1.Open Event Configuration from the Desktop.
2.Select the Admissions Management tab.
The Admissions Management|Search page appears.
3.Search for and select the event(s) with the hold types that you want to modify by clicking the check box next to each event..
4.Click 'Hold'.
The Admissions Management|Hold page appears.
5.Select the hold type from the legend section. Selecting None will remove the seats from the hold type.
You cannot modify those seats associated to a hold type to which your role does not have access. A variety of symbols may appear over some of the seats:
▪X with no Colour: The admission has different hold types across all of the selected events.
▪S: The admission is Sold, and that the hold types match across all of the selected events.
▪R: The admission is On an Offer to all of the selected events.
▪O: The admission is In Flight, and the hold types and price zones match across all selected events
▪U: The admission is Sold, On an Offer or In Flight for some of the selected events, or the admission has different price zones across all of the selected events.
6.Paint the seats that you want to add to that hold type.
If you want to:
•Paint many admissions in the same area: Click and drag your mouse to draw a box over the admissions you want to paint.
•Paint a single admission: Click each admission.
7.Click 'Apply'.
A window confirms that the event(s) was/were updated.
8.Click 'OK'.
