When customers visit your website, they are logged as the WebSales user which, by default, is assigned to the Anonymous WebSales group and Internet role. These settings allow customers to search for events and merchandise. When customers want to make a purchase, they have to create an account. Customers who create their own accounts are automatically assigned to the default role and group set in the Registry. By default, the Internet role and WebSales group are used.
Customers are visible in Customer Services. For more information on creating and managing customer user accounts, refer to customers can be viewed and created in Customer Services.
Before anyone can access your online sales, you must first set the password for the WebSales user.
Select one of the titles below for more information about:
Changing the Default WebSales User Password
You can set the WebSales user's password using the Application Security - Users|Basic page.
This password must contain at least the following:
•Seven characters
•One uppercase letter
•One lowercase letter
•One symbol
•One digit
To change the WebSales user password:
1.Open Application Security from the Desktop.
2.Select the Users tab.
The Users|Search page appears.
3.Search for and select the WebSales user.
The Users|Basic page appears.
4.In the 'Password' field, enter the default login password for the WebSales user.
5.In the 'Confirm Password' field, re-enter the login password for the WebSales user.
6.Select Does Not Expire from the 'Exipry Rule' dropdown.
7.Click 'Change Password'.
A window confirms that the password was updated.
8.Click 'OK'.
9.Click 'Apply'.
A window confirms that the user was updated.
10.Click 'OK'.
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If the password for your WebSales user group expires, customers will not be able to access your website. By setting an expiry date far into the future, you will ensure that your customers will be able to access your website without you having to frequently update the password expiry date.
To change the password expiry date for the WebSales users, first check to see when the password expires:
1.Open Application Security from the Desktop.
2.Select the Users tab.
The Users|Search page appears.
3.Search for and select the WebSales user.
The Users|Basic page appears.
4.In the User Details section, check the 'Password Expires on' field to see when the password expires.
5.Modify the expiry date. If you do not want the password to expire, set the date to sometime far into the future.
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Hint
If necessary:
1.Open Application Security from the Desktop.
2.Select the Groups tab.
The Group|Search page appears.
3.Search for and select your group.
The Group|Basic page appears.
4.Select the Attributes tab.
The Group|Attributes page appears.
5.Select TSuserBO from the list on the left-hand side.
6.Click 'Add Rule'.
A new rule appears.
7.Click  next to the 'Attribute' field.
The Attribute dialog box appears.
8.In the blank field below, search for and select User: Password Expires on.
9.Click 'OK'.
The Attribute is added to the new rule.
10.Select yes from 'Writeable' dropdown.
11.Click 'Apply'.
A window confirms that the group was updated.
12.Click 'OK'.
You will need to logoff and back in before the changes take effect.
The 'Password Expires on' field is now writeable, and can be adjusted.
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Information
If the number of 'Failed login attempts' is greater than the 'Number of allowed failed login attempts', then click 'Unlock User'.
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6.Click 'Apply'. |
Once you have set the user password:
1.Configure online roles.
2.Make tickets and merchandise available online
