Payments are cancelled only to resolve discrepancies between AudienceView Unlimited and your payment processor or bank.
If, for example, a payment was processed but not honoured by the credit/debit card company or bank (charge backs, NSF cheques, direct debit), and the funds were not received by your company, you can cancel the payment.
When you cancel a payment no transaction information is sent externally to the gateway.
Cancelled transactions do not appear in the Payment Gateway Transaction Summary report.
To cancel a payment:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to work with.
The Order|Summary page appears.
4.Expand the payment that you want to cancel.
5.Click 'Cancel'.
A window prompts you to confirm that you want to cancel the selected payment.
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Caution Once you click 'OK' you cannot reverse the cancellation. The changes will be automatically saved. |
6.Click 'OK'.
A window confirms that the order was updated.
7.Click 'OK'.
The original payment record is updated to reflect the chargeback.
