Only unreconciled credit/debit payments should be voided, and only at the time of the original transaction. If a transaction is voided hours later or the next day it puts the bank transactions out of balance. If a payment has been reconciled, refund the payment.
Different payment gateways do not void transactions in the same way, and some do not void at all. If the gateway does not void it is usually tracked as a refund.
Neither the payment nor the void appear on the customer’s debit or credit card statement. For payment methods that use an external payment gateway, the void transaction is communicated with the credit card or debit card company.
If the original payment was made by gift certificate/card, the original payment amount will be credited to the original gift certificate/card.
You cannot reverse a voided sale.
To void a payment:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to work with.
The Order|Summary page appears.
4.Expand the payment that you want to void.
5.Click 'Void'.
A window prompts you to confirm that you want to void the selected payment.
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Caution Once you click 'OK' you cannot reverse the void. The changes will be automatically saved. |
6.Click 'OK'.
A window confirms that the order was updated.
7.Click 'OK'.
The original payment record is updated to reflect the void.
