AudienceView Unlimited Product Guides

Method

Description

Applies to

Delete

Deletes a payment from an order.

You can only delete a payment that has not been processed (the order has not been saved or it is scheduled for a future date).

All payment methods not saved

Refund

Credits the customer or cardholder for a reconciled purchase.

For credit/debit card transactions, d communicates the refund to the credit/debit card company.

Cardholders will see both the original transaction and the refund on their statements.

Local Payment

Reconciled credit/debit charges

Partial Refund

The same as a refund but enables you to refund the amount overpaid on an order (credits).

Local Payment

Reconciled credit/debit charges

Void

Voiding applies to local payments (cash, cheque, account, gift certificates/cards) and unreconciled credit/debit charges. If the payment has been reconciled, it will have to be refunded

Neither the payment nor the void will appear on the customer’s debit or credit card statement. For payment methods that use an external payment gateway, the void transaction is communicated with the credit card or debit card company.

Voids should be used at time of the original transaction. If the transaction is voided hours later or the next day it will put the bank transactions out of balance.

If the original payment was made by gift certificate/card, the original payment amount will be credited to the original gift certificate/card.

You cannot reverse a voided sale.

Different payment gateways do not void transactions in the same way, and some do not void at all. If the gateway does not void it is usually tracked as a refund.

Local Payment

Unreconciled credit/debit charges

Cancel

Marks an order as unpaid.

Payments are cancelled only to resolve discrepancies between AudienceView Unlimited and your payment processor or bank.

If, for example, a payment was processed but not honoured by the credit/debit card company or bank (charge backs, NSF cheques, direct debit), and the funds were not received by your company, you can cancel the payment.

When you cancel a payment no transaction information is sent externally to the gateway.

The ability to cancel payments should be restricted to a select number of people within your organization or it should be disabled for everyone and then enabled in the Application Security - Group|Permissions page when a payment needs to be cancelled and then disabled again.

You cannot reverse a cancelled payment.

Cancelled transactions do not appear in the Payment Gateway Transaction Summary report.

Credit/debit, cheque and direct debit charges