If a refund needs to be cancelled:
•Voiding the refund will communicate the information to your external payment gateway/payment processor. Voiding should be completed before your payment has been reconciled.
•Cancelling a refund cancels the refund. This transaction applies to credit/debit cards only and the transaction is not communicated with your external payment gateway. Cancels are used only to resolve discrepancies between AudienceView Unlmited and your payment processor. Cancelled transactions do not appear in the Payment Gateway Transaction Summary report.
•Not all payment gateways (Bluefin) allow you to cancel or void a refund.
To void or cancel a refund:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to work with.
The Order|Summary page appears.
4.Expand the refund that you want to cancel or void.
5.Click 'Cancel' or 'Void'.
A window prompts you to confirm that you want to cancel or void of the selected refund.
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Caution Once you click 'OK' you cannot reverse the cancellation/void. The changes will be automatically saved. |
6.Click 'OK'.
A window confirms that the order was updated.
7.Click 'OK'.
The original refund record is updated to reflect the cancellation/void.
