If you are able to fill a request, you must update the original request order with the assigned seats and mark the request as Filled. Once you fill the request, the request displays in black, rather than in red.
You can use the Advanced Order search to search for requests based on their status.
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Caution Only the admission portion of the bundle will be added to the request. If a miscellaneous items or gifts are part of the bundle, they should be added to the order individually. |
To fill a bundle request:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the request order that you want to work with.
4.Click 
in the bundle request row in the Bundles section. Requests are displayed in red.
The Bundles|Map page appears.
5.Add seats to the order to fill the request using map select or using best available (Bundles|Details page).
The Order|Summary page appears, displaying the cost of the seats.
6.Select Requests from the Bundle tab.
The Order|Bundles|Requests page appears.
7.Select Filled from the 'Status' dropdown for each request that you filled.
Optionally you can select Filled from the dropdown at the top of the section and then click 'Update All'.
8.Click 'Update Details'.
9.Select the Summary tab.
The Order|Summary page appears.
10.If applicable, update the order with the payment details or other required information.
If the customer paid for the request and you could not fill the order exactly as requested (such as filling the request in a different price zone), you may have to update the order’s payment information.
11.Click 'Apply'.
A window confirms that the order was updated.
12.Click 'OK'.
The request now displays in black. If the customer paid for the request when the order was created, the payment is now allocated to the bundle admissions.
