You can modify any unprocessed scheduled payment.
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Information You can update the saved payment method for scheduled payments/payment plans without issue. If a validation error occurs or the payment fails, you should delete the payment plan and recreate it instead of updating the individual payments. |
To modify a scheduled payment:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to work with.
The Order|Summary page appears.
4.If you want to modify:
•All of the payments in the plan:
a.Expand the Payment Plan section.
b.Enter the details that you want to modify in the Payment Plan Group Update section.
c.Click 'Update Group'.
All of the scheduled payments within the plan are updated with (and only with) the entered information.
•A single, scheduled payment (as part of a payment plan or not):
a.Expand the Payment Plan section.
b.Click 'Update Payment' next to the schedulded payment that you want to update.
The Payments dialog box appears.
•Update the applicable information.
•Click 'Update Payment' or 'Update Payment and Apply'.
The single scheduled payment is updated
5.If you updated the payment using the 'Update Payment' button, click 'Apply'.
A window confirms the order was updated.
6.Click 'OK'.
