You can refund an order’s payment if you have the permission to do so. Refunds and partial refunds apply to local payments (cash, cheque, account) and reconciled credit/debit charges.
You can also refund a payment using a different payment method than the original payment.
To refund a payment:
1.Open Customer Services from the Desktop.
2.Select the Order tab.
The Order|Search page appears.
3.Search for and select the order that you want to work with.
The Order|Summary page appears.
4.Expand the payment that you want to refund.
5.Click 'Refund'.
An Unprocessed Refund is added to the order. By default, the refund amount and payment information match the original payment. If you need to confirm or modify the details, click 'Update Payment'. You cannot modify the payment method, but you can also refund a payment using a different payment method.
6.Click 'Apply'.
A window confirms that the order was updated.
7.Click 'OK'.
The payment changes from Unprocessed Refund to Refund. The original payment remains on the order.
If necessary, you can cancel or void a refund.
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Caution If you are refunding a customer for the cost of a ticket that was purchased, you will still need to delete the admission from the order so that the seat will be available for sale. |
