•Business Intelligence and Reports
AudienceView Unlimited combines ticket sales, customer relationship management (CRM), funds management, venue/event management, online content management, targeted marketing and reporting tools that can be customized to suit your needs.
Customer Services
Customer Services is the key to your customer relationship management and sales, helping to provide personalized service and care.
In Customer Services you can build and manage customers, process orders, find seats quickly though the seat map or best available, manage bundles, create and manage notes, manage the purchase and use of gift cards, process donations and view your end of day balance.
Organization Management
Organization Management provides a quick-glance view of your event owners.
•Organizations
You can create profiles that contain all of the information about your event owners (promoters, producers, internal departments).
You can create contracts with specified fees and charges that can be associated with events.
You can calculate and remit the appropriate portion of the sales for an event (or multiple events) to a producer or promoter who owns the event(s)
Business Intelligence and Reports
Business Intelligence and Reports is used to run reports, create and run business intelligence (BI) queries, and create extracts. You can create queries to extract data from your database relating to customers, orders, admissions, notes and so on.
Utilities
Utilities enables you to perform a number of functions in a batch including, but not limited to:
•Creating batch invoices
•Renewing subscriptions, offers and pledges
•Printing large quantities of tickets
•Printing tax receipts and/or thank you letters for donors
•Updating event information
Correspondence
Correspondence allows you to send messages to your customers. Messages can be sent to customers via email or they can be sent to customers' Message Centres within their online accounts. You can create your message formats, use up-to-date BI queries for your contacts, save and schedule various messages to send automatically based on your timeline and track correspondence history for each customer.
Event Configuration
Event Configuration is where all venues, events and price charts are built and maintained.
Using the intuitive, easy-to-use interface you can easily create venues. You can build your venue(s) section by section with detailed seating information, including the section, row, seat, aisle, entrance, an image of the view from the seat and more. Seats can be added, removed or modified at any time and these changes can be pushed down to the appropriate events, regardless of the on-sale dates.
You can create events efficiently and effectively. You can define event dates, times, types, unique event codes (with or without date information), select optional and/or required event questions and attach price charts.
Once you have created events, you can manage the admissions, multiple events' admission inventory.
You have full control over the pricing models used for each and every event. Once pricing has been defined for a specific event, you have the ability to configure every aspect of that event’s pricing including face values, price zones, taxes, service charges and discounted rates. Every element within a pricing model can be modified at any point based on your organizational requirements. Additionally, pricing models can be automatically activated or terminated based on the dates and times that you set.
Product Configuration
Product Configuration allows an unlimited number of taxes, charges, bundles (packages and season seats) and promotions to be configured and modified at any time by authorized individuals.
Allows you to create/configure packages and subscriptions (tickets to a show, a T-shirt and a membership in one package)
Allows you to create/configure an unlimited number of charges and taxes
Allows you to create/configure merchandise
Allows you to create/configure gifts certificates and gift cards.
Allows you to create/configure promotions and single-use promotion codes.
Allows you to create/configure benefits that can be earned through a membership or assigned directly to a customer account
Legends
Legends allows you to create/configure an unlimited number of visual representations for price zones, hold types and price types.
Allows you to create/configure visual representations of price zones.
Allows you to create/configure visual representations of hold types.
Allows you to create/configure visual representations of price types.
General Configuration
General Configuration is where an unlimited number of payment methods, ticket templates, delivery methods, script templates and account linkage types can be configured for use throughout the system.
Allows you to create, modify and delete the methods of payment used by your organization.
Allows you to create/configure ticket templates that represent admissions, gift certificates, signature cards, receipts, address cards and other items.
Allows you to create/configure the delivery methods that customers can use to receive their orders (will call, email).
Allows you to create/configure passes that customers can use to access multiple events, obtain certain miscellaneous items or obtain membership benefits.
Allows you to give customers and donors access to promotions or benefits through memberships.
Allows you to configure lists of values for use.
Allows you to create/attach questions to specific events and miscellaneous items to be displayed on an order. The questions can then be used for reporting purposes.
Allows you to create/configure reports that can be used in Business Intelligence and Reports.
Allows you to define which soureces will be run in conjunction with scripts.
Allows you to create/configure scripts in JavaScript.
Allows you to define a relationships/link customer accounts (employer/employee, organization/member).
Allows you to reset payment gateway terminals and close payment gateway batch processes
Funds Management
Funds Management enables you to manage donations, sponsor data, prospects and evaluate a campaign's success while automatically processing donation acknowledgements and tax receipts.
Allows you to create/configure fundraising programs and their associated campaigns and appeals.
Allows you to create/configure funds.
Funds define different areas of use for gifts (theatre renovation, costumes, administration, student internships). Once a program and its associated campaign and appeal has been created, users assign the gift (donation) amount to one or more funds.
Allows you to create/configure gifts.
Gifts represent the relationship between an order and a donation.
Content Management
Content Management is where you configure all aspects of your online store or complement your existing corporate website. You can design and control content with little or no design experience.
Allows you to create/configure/manage online sales while unifying the branding and purchasing experience. It also provides the ability for an organization to easily manage different brands or microsites.
Allows you to create/edit articles that are used to provide content for the different areas of a site.
Application Security
Application Security is used to create and define roles, groups and users as well as manage the restriction and permission settings of each and every user within the system.
Identifies someone who can access the system through a user name and password.
Defines the functionality a user has permission to view and perform.
Restricts user access, and often used to reflect an organization’s sales channels.
A log of each action or event that occurred while a user was logged in.
A log of each time a user logs in or out.
Once a session has been selected, the Audit|Search page appears and a search is automatically performed using only the 'Session ID'.
The Registry
The Registry is where you customize most aspects of your system, including button and field labels, alert statements, required fields, pop-up messages, default values, time-outs, payment processing gateways, printer ports and data input limitations. Modifying the Registry affects your entire system and all users and roles.
My Notes and Shortcuts
My Notes and Shortcuts offers staff members a personalized area of the system for tracking notes/tasks and running reports that have been assigned to them. This area allows managers and administrators to control and track the activities of staff through the system.
Online
Online provides a fully integrated content management system that can be completely branded to your needs, and completely integrated with all of your offline customer account record data. The standard features within the online are focused on tickets, seats, parking, memberships and donations, with add-on products such as gifts and bundles.
Kiosk
Both ticket collection and purchases are fully supported. No keyboard is necessary for ticket purchases as selections are made directly from the touch screen.
While kiosks are often deployed at venues, kiosks can also be deployed in support of an outlet network. The use of these devices can prove to be beneficial in decreasing logistical requirements of a staffed outlet network while at the same time decreasing administrative requirements at the box office.
