This describes how to set up the Print-at-Home functionality. This document covers the steps for initial set-up of the system so that electronic tickets can be delivered via email either by a customer services representative (Box Office, Phone Sales) or when the customer buys tickets online and opts to have the tickets delivered via email.
The Print-at-Home functionality is very flexible. It allows the launching of simple or elaborate Electronic Tickets using fixed or dynamic text and images that can be printed using specific conditions.
Before You Begin
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Hint To help plan out your ticket templates before you create them, download and use the ticket template worksheet. |
To successfully setup Print-at-Home tickets, the following conditions must be in place:
1.Acrobat Reader must be installed.
To download Acrobat Reader, visit http://get.adobe.com/reader/.
2.Online sales functionality must be available and customers must be able to buy tickets online using the Mail or Pick-Up delivery methods.
For more information, refer to Making Products Available Online and Configuring Online Sales.
3.A mail server is configured and available.
You will know email is configured if you can already send reports via email.
Contact Support for help.
4.Set up for regular tickets FGL2, FGL4 or Windows
5.Regular ticket, device type FGL2, FGL4 or Windows, should be configured already in the system
6.The Digital Electronic Ticket Stock Template image has to be available
7.Events are set to use the General Admission ticket that the PDF template is attached to.
8.Events have to be set to use email as a delivery method.
For more information, refer to Configuring Events.
9.The Internet role has to have an Invoice Confirmation assigned to it.
For more information, refer to Configuring Online Roles.
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Hint You are not required to have an Electronic Stock Ticket template to enable the Print-at-Home functionality; however, it is recommended so that your organization can incorporate specific branding and offer customers a more personalized experience. |
The following processes assumes that a Standard Ticket template has already been configured and that similar data will be used for the PDF Ticket. For more information, refer to Creating a Ticket Template.
The background image that will be used for the PDF Ticket template also should be saved on the server that will be used to create the PDF template (c:\PDFbackgroundticket.jpg).
•Create a New Device Based on the Current Standard Ticket Template
•Adding a Background Image to the PDF Ticket Template
•Including Hyperlinks in a PDF Ticket Template
